Hamilton
Bermuda
116
2026-05-21
93
2025-07-08
These are the the leading inventors for applications assigned to Afiniti, Ltd.:
Afiniti, Ltd. based in Hamilton, BM has been assigned the rights to these inventions. The list includes both Pending Applications and Patent Grants:
TECHNIQUES FOR MULTISTEP DATA CAPTURE FOR BEHAVIORAL PAIRING IN A TASK ASSIGNMENT SYSTEM
#2 | 2025-02-06TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A CONTACT CENTER SYSTEM
#3 | 2024-12-12TECHNIQUES FOR DECISIONING BEHAVIORAL PAIRING IN A TASK ASSIGNMENT SYSTEM
#4 | 2024-12-12TECHNIQUES FOR BENCHMARKING PERFORMANCE IN A CONTACT CENTER SYSTEM
#5 | 2024-09-19TECHNIQUES FOR WORKFORCE MANAGEMENT IN A TASK ASSIGNMENT SYSTEM
#6 | 2024-09-12 ✅ Patent 12,355,919 granted on 2025-07-08TECHNIQUES FOR DATA MATCHING IN A CONTACT CENTER SYSTEM
#7 | 2024-08-29TECHNIQUES FOR BEHAVIORAL PAIRING IN A TASK ASSIGNMENT SYSTEM WITH AN EXTERNAL PAIRING SYSTEM
#8 | 2024-07-25TECHNIQUES FOR BEHAVIORAL PAIRING IN A TASK ASSIGNMENT SYSTEM
#9 | 2024-04-18 ✅ Patent 12,341,928 granted on 2025-06-24CONTACT CENTER SYSTEM
#10 | 2024-03-14 ✅ Patent 12,120,271 granted on 2024-10-15Matching using agent/caller sensitivity to performance
#11 | 2024-02-22TECHNIQUES FOR PAIRING CONTACTS AND AGENTS IN A CONTACT CENTER SYSTEM
#12 | 2024-01-18ESTIMATING A CUSTOMER LIFETIME VALUE BASED ON A CHURN MODEL
#13 | 2023-11-09 ✅ Patent 12,022,029 granted on 2024-06-25Techniques for data matching in a contact center system
#14 | 2023-10-05 ✅ Patent 12,075,003 granted on 2024-08-27Techniques for decisioning behavioral pairing in a task assignment system
#15 | 2023-09-07 ✅ Patent 12,120,268 granted on 2024-10-15Techniques for benchmarking performance in a contact center system
#16 | 2023-08-31 ✅ Patent 12,212,717 granted on 2025-01-28Techniques for sharing control of assigning tasks between an external pairing system and a task assignment system with an internal pairing system
#17 | 2023-06-29 ✅ Patent 11,936,817 granted on 2024-03-19Techniques for behavioral pairing in a task assignment system
#18 | 2022-12-29 ✅ Patent 11,778,097 granted on 2023-10-03Techniques for pairing contacts and agents in a contact center system
#19 | 2022-10-13 ✅ Patent 11,831,808 granted on 2023-11-28Contact center system
#20 | 2022-10-06 ✅ Patent 11,743,388 granted on 2023-08-29Techniques for data matching in a contact center system
#21 | 2022-09-08 ✅ Patent 11,876,931 granted on 2024-01-16Techniques for benchmarking pairing strategies in a contact center system
#22 | 2022-08-25 ✅ Patent 11,695,872 granted on 2023-07-04Techniques for benchmarking performance in a contact center system
#23 | 2022-05-19TECHNIQUES FOR BEHAVIORAL PAIRING IN A DISPATCH CENTER SYSTEM
#24 | 2022-04-28 ✅ Patent 11,863,708 granted on 2024-01-02Matching using agent/caller sensitivity to performance
#25 | 2022-04-28 ✅ Patent 11,972,376 granted on 2024-04-30Techniques for workforce management in a task assignment system
#26 | 2022-03-24 ✅ Patent 11,647,119 granted on 2023-05-09Techniques for behavioral pairing in a contact center system
#27 | 2022-03-10 ✅ Patent 11,425,249 granted on 2022-08-23Techniques for benchmarking pairing strategies in a contact center system
#28 | 2022-03-10 ✅ Patent 11,677,876 granted on 2023-06-13Techniques for sharing control of assigning tasks between an external pairing system and a task assignment system with an internal pairing system
#29 | 2022-03-10 ✅ Patent 11,363,142 granted on 2022-06-14Techniques for benchmarking performance in a contact center system
#30 | 2022-02-24 ✅ Patent 11,736,614 granted on 2023-08-22Techniques for decisioning behavioral pairing in a task assignment system
#31 | 2021-08-12 ✅ Patent 11,418,651 granted on 2022-08-16Techniques for pairing contacts and agents in a contact center system
#32 | 2021-08-05 ✅ Patent 11,206,331 granted on 2021-12-21Techniques for sharing control of assigning tasks between an external pairing system and a task assignment system with an internal pairing system
#33 | 2021-08-05 ✅ Patent 11,115,535 granted on 2021-09-07Techniques for sharing control of assigning tasks between an external pairing system and a task assignment system with an internal pairing system
#34 | 2021-08-05 ✅ Patent 11,258,905 granted on 2022-02-22Techniques for error handling in a task assignment system with an external pairing system
#35 | 2021-08-05 ✅ Patent 11,611,659 granted on 2023-03-21Techniques for behavioral pairing in a task assignment system
#36 | 2021-08-05TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A TASK ASSIGNMENT SYSTEM
#37 | 2021-08-05TECHNIQUES FOR ASSIGNING TASKS IN A TASK ASSIGNMENT SYSTEM WITH AN EXTERNAL PAIRING SYSTEM
#38 | 2021-08-05 ✅ Patent 12,307,292 granted on 2025-05-20Techniques for pairing in a task assignment system with an external pairing system
#39 | 2021-08-05 ✅ Patent 11,954,523 granted on 2024-04-09Techniques for behavioral pairing in a task assignment system with an external pairing system
#40 | 2021-07-29CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/OR DISTRIBUTION COMPENSATION
#41 | 2021-07-22TECHNIQUES FOR WORKFORCE MANAGEMENT IN A CONTACT CENTER SYSTEM
#42 | 2021-07-15TECHNIQUES FOR WORKFORCE MANAGEMENT IN A CONTACT CENTER SYSTEM
#43 | 2021-07-08 ✅ Patent 11,290,595 granted on 2022-03-29Techniques for benchmarking pairing strategies in a contact center system
#44 | 2021-07-08 ✅ Patent 11,265,422 granted on 2022-03-01Techniques for benchmarking pairing strategies in a contact center system
#45 | 2021-07-08TECHNIQUES FOR WORKFORCE MANAGEMENT IN A CONTACT CENTER SYSTEM
#46 | 2021-07-01CALL MAPPING SYSTEMS AND METHODS USING BAYESIAN MEAN REGRESSION (BMR)
#47 | 2021-06-24 ✅ Patent 11,595,522 granted on 2023-02-28Techniques for workforce management in a contact center system
#48 | 2021-06-24 ✅ Patent 11,122,163 granted on 2021-09-14Techniques for workforce management in a contact center system
#49 | 2021-06-24 ✅ Patent 11,178,283 granted on 2021-11-16Techniques for workforce management in a contact center system
#50 | 2021-06-24TECHNIQUES FOR BEHAVIORAL PAIRING IN A DISPATCH CENTER SYSTEM
#51 | 2021-06-03 ✅ Patent 11,196,865 granted on 2021-12-07Techniques for decisioning behavioral pairing in a task assignment system
#52 | 2021-05-13 ✅ Patent 11,283,931 granted on 2022-03-22Techniques for behavioral pairing in a contact center system
#53 | 2021-05-13 ✅ Patent 11,283,930 granted on 2022-03-22Techniques for behavioral pairing in a contact center system
#54 | 2021-05-13 ✅ Patent 11,470,198 granted on 2022-10-11Techniques for behavioral pairing in a contact center system
#55 | 2021-05-13 ✅ Patent 11,381,684 granted on 2022-07-05Techniques for behavioral pairing in a contact center system
#56 | 2021-05-06 ✅ Patent 11,915,042 granted on 2024-02-27Techniques for behavioral pairing in a task assignment system
#57 | 2021-05-06 ✅ Patent 11,922,213 granted on 2024-03-05Techniques for behavioral pairing in a task assignment system
#58 | 2021-03-25TECHNIQUES FOR WORKFORCE MANAGEMENT IN A CONTACT CENTER SYSTEM
#59 | 2021-03-25TECHNIQUES FOR ADAPTING BEHAVIORAL PAIRING TO RUNTIME CONDITIONS IN A TASK ASSIGNMENT SYSTEM
#60 | 2021-03-04 ✅ Patent 11,445,062 granted on 2022-09-13Techniques for behavioral pairing in a task assignment system
#61 | 2021-03-04 ✅ Patent 12,008,494 granted on 2024-06-11Techniques for behavioral pairing in a multistage task assignment system
#62 | 2021-02-25 ✅ Patent 11,218,597 granted on 2022-01-04Techniques for behavioral pairing in a contact center system
#63 | 2021-02-25 ✅ Patent 11,356,556 granted on 2022-06-07Techniques for benchmarking performance in a contact center system
#64 | 2021-02-18 ✅ Patent 11,019,214 granted on 2021-05-25Techniques for pairing contacts and agents in a contact center system
#65 | 2021-02-04TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A CONTACT CENTER SYSTEM
#66 | 2020-12-24TECHNIQUES FOR MULTISTEP DATA CAPTURE FOR BEHAVIORAL PAIRING IN A TASK ASSIGNMENT SYSTEM
#67 | 2020-12-10 ✅ Patent 11,258,907 granted on 2022-02-22Matching using agent/caller sensitivity to performance
#68 | 2020-12-03 ✅ Patent 11,509,768 granted on 2022-11-22Techniques for hybrid behavioral pairing in a contact center system
#69 | 2020-11-05 ✅ Patent 10,972,610 granted on 2021-04-06Techniques for estimating expected performance in a task assignment system
#70 | 2020-11-05 ✅ Patent 11,265,421 granted on 2022-03-01Techniques for estimating expected performance in a task assignment system
#71 | 2020-11-05 ✅ Patent 10,999,439 granted on 2021-05-04Techniques for estimating expected performance in a task assignment system
#72 | 2020-10-29 ✅ Patent 11,316,978 granted on 2022-04-26Techniques for behavioral pairing in a contact center system
#73 | 2020-10-29 ✅ Patent 11,265,420 granted on 2022-03-01Techniques for behavioral pairing in a contact center system
#74 | 2020-10-29 ✅ Patent 11,115,534 granted on 2021-09-07Techniques for behavioral pairing in a contact center system
#75 | 2020-10-22 ✅ Patent 10,958,789 granted on 2021-03-23Techniques for case allocation
#76 | 2020-10-22 ✅ Patent 11,425,248 granted on 2022-08-23Techniques for hybrid behavioral pairing in a contact center system
#77 | 2020-10-15 ✅ Patent 11,044,366 granted on 2021-06-22Techniques for benchmarking pairing strategies in a contact center system
#78 | 2020-10-15 ✅ Patent 10,893,146 granted on 2021-01-12Techniques for benchmarking pairing strategies in a contact center system
#79 | 2020-10-15 ✅ Patent 11,165,908 granted on 2021-11-02Techniques for benchmarking pairing strategies in a contact center system
#80 | 2020-10-15 ✅ Patent 11,070,674 granted on 2021-07-20Techniques for benchmarking pairing strategies in a contact center system
#81 | 2020-10-15 ✅ Patent 10,965,813 granted on 2021-03-30Techniques for benchmarking pairing strategies in a contact center system
#82 | 2020-10-15 ✅ Patent 10,986,231 granted on 2021-04-20Techniques for benchmarking pairing strategies in a contact center system
#83 | 2020-10-15 ✅ Patent 11,019,213 granted on 2021-05-25Techniques for benchmarking pairing strategies in a contact center system
#84 | 2020-10-15 ✅ Patent 10,979,571 granted on 2021-04-13Techniques for benchmarking pairing strategies in a contact center system
#85 | 2020-10-15 ✅ Patent 10,897,540 granted on 2021-01-19Techniques for benchmarking pairing strategies in a contact center system
#86 | 2020-09-17 ✅ Patent 10,979,570 granted on 2021-04-13Techniques for benchmarking pairing strategies in a contact center system
#87 | 2020-09-17 ✅ Patent 10,951,767 granted on 2021-03-16Techniques for benchmarking pairing strategies in a contact center system
#88 | 2020-09-17 ✅ Patent 10,873,664 granted on 2020-12-22Techniques for benchmarking pairing strategies in a contact center system
#89 | 2020-09-17 ✅ Patent 10,951,766 granted on 2021-03-16Techniques for benchmarking pairing strategies in a contact center system
#90 | 2020-09-17 ✅ Patent 10,924,612 granted on 2021-02-16Techniques for benchmarking pairing strategies in a contact center system
#91 | 2020-09-17 ✅ Patent 10,863,030 granted on 2020-12-08Techniques for benchmarking pairing strategies in a contact center system
#92 | 2020-09-10 ✅ Patent 10,992,812 granted on 2021-04-27Call mapping systems and methods using variance algorithm (VA) and/or distribution compensation
#93 | 2020-09-03 ✅ Patent 10,863,029 granted on 2020-12-08Techniques for benchmarking pairing strategies in a contact center system
#94 | 2020-09-03 ✅ Patent 11,019,212 granted on 2021-05-25Techniques for benchmarking pairing strategies in a contact center system
#95 | 2020-09-03 ✅ Patent 10,863,028 granted on 2020-12-08Techniques for benchmarking pairing strategies in a contact center system
#96 | 2020-08-25 ✅ Patent 10,757,262 granted on 2020-08-25Techniques for decisioning behavioral pairing in a task assignment system
#97 | 2020-08-25 ✅ Patent 10,757,261 granted on 2020-08-25Techniques for pairing contacts and agents in a contact center system
#98 | 2020-07-23TECHNIQUES FOR BEHAVIORAL PAIRING IN A TASK ASSIGNMENT SYSTEM
#99 | 2020-07-23 ✅ Patent 11,144,344 granted on 2021-10-12Techniques for behavioral pairing in a task assignment system
#100 | 2020-06-04 ✅ Patent 10,867,263 granted on 2020-12-15Techniques for behavioral pairing in a multistage task assignment system
Also check out Afiniti, Ltd.'s (Hamilton, Bermuda) applicant profile with 76 patent applications submitted.
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