Sandy, Utah
United States
28
2023-11-23
28
2024-06-04
These are the the leading inventors for applications assigned to INCONTACT, INC.:
INCONTACT, INC. based in Sandy, US has been assigned the rights to these inventions. The list includes both Pending Applications and Patent Grants:
System and method for redirecting inbound-voice-interactions to digital channels in a contact center
#2 | 2023-08-10 ✅ Patent 12,141,096 granted on 2024-11-12System and method for determining and utilizing an effectiveness of lifecycle management for interactions storage, in a contact center
#3 | 2023-05-23 ✅ Patent 11,657,049 granted on 2023-05-23System and method for reducing wait-time in a multichannel contact center
#4 | 2023-05-23 ✅ Patent 11,659,088 granted on 2023-05-23System and method enhancing customers satisfaction by assigning abandoned inbound-interactions to agents each on a satisfactory digital-channel type
#5 | 2023-05-09 ✅ Patent 11,647,120 granted on 2023-05-09System and method for redirecting inbound-voice-interactions to digital channels in a contact center
#6 | 2023-04-27 ✅ Patent 11,782,940 granted on 2023-10-10System and method for identifying similar queries by a customer on different digital channels in a multichannel contact center
#7 | 2023-04-20 ✅ Patent 11,647,118 granted on 2023-05-09System and method for prioritizing tenants for a service for a request router in a cloud-based software as a service (SaaS) platform contact-center
#8 | 2023-04-13 ✅ Patent 11,716,671 granted on 2023-08-01Systems and methods for optimal channel selection
#9 | 2023-01-26 ✅ Patent 11,829,326 granted on 2023-11-28System and method to conduct staggered maintenance activity based on customer prioritization in a cloud based SaaS platform contact center
#10 | 2022-11-17 ✅ Patent 11,509,604 granted on 2022-11-22Enforcement of time-based user access levels for computing environments
#11 | 2022-10-18 ✅ Patent 11,477,322 granted on 2022-10-18System and method for prioritizing tenants for a service for a request router in a cloud-based software as a service (SaaS) platform contact-center
#12 | 2022-08-18 ✅ Patent 11,683,244 granted on 2023-06-20Real availability application
#13 | 2022-08-11 ✅ Patent 11,546,826 granted on 2023-01-03Systems and methods for optimal channel selection
#14 | 2022-07-21 ✅ Patent 11,838,287 granted on 2023-12-05Enabling a mode of interaction to support specially-abled needs of agents, via a web app in a contact center
#15 | 2022-05-17 ✅ Patent 11,337,133 granted on 2022-05-17Systems and methods for optimal channel selection
#16 | 2022-04-07 ✅ Patent 11,403,335 granted on 2022-08-02Leverage interaction attributes and file access patterns to predict active life of media file to optimize storage usage
#17 | 2022-03-31 ✅ Patent 11,659,092 granted on 2023-05-23Enhancing agent's efficiency in a contact center by using a multi-agent to multi-contact routing orchestration
#18 | 2022-03-08 ✅ Patent 11,271,825 granted on 2022-03-08Real availability application
#19 | 2021-09-02 ✅ Patent 11,659,091 granted on 2023-05-23System and method for maximizing capacity of an agent in a contact center by omni session handling
#20 | 2021-07-01 ✅ Patent 11,303,753 granted on 2022-04-12Enhancing agent's efficiency in a contact center by using a multi-agent to multi-contact routing orchestration
#21 | 2021-05-20 ✅ Patent 11,146,690 granted on 2021-10-12Systems and methods for dynamic voice-over-internet-protocol routing
#22 | 2021-02-11 ✅ Patent 11,057,524 granted on 2021-07-06System and method for maximizing capacity of an agent in a contact center by omni session handling
#23 | 2020-07-28 ✅ Patent 10,728,392 granted on 2020-07-28Method and system for managing availability states of a user to communicate over multiple communication platforms
#24 | 2020-06-09 ✅ Patent 10,681,215 granted on 2020-06-09Multi-dimensional attribute-based routing
#25 | 2020-05-26 ✅ Patent 10,666,806 granted on 2020-05-26System and method for maximizing capacity of an agent in a contact center by Omni Session Handling
#26 | 2020-04-30 ✅ Patent 11,070,916 granted on 2021-07-20Systems and methods for distinguishing audio using positional information
#27 | 2019-05-23 ✅ Patent 10,454,978 granted on 2019-10-22Systems and methods for dynamic latency reduction for conferencing
#28 | 2018-12-13 ✅ Patent 10,432,783 granted on 2019-10-01Method for handling a call, software product, and device
Also check out inContact INC.'s (Sandy, United States) applicant profile with 32 patent applications submitted.
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