CAMPBELL, California
United States
55
2017-07-27
51
2018-02-13
These are the the leading inventors for applications assigned to 24/7 CUSTOMER, INC.:
24/7 CUSTOMER, INC. based in CAMPBELL, US has been assigned the rights to these inventions. The list includes both Pending Applications and Patent Grants:
Stage-wise analysis of text-based interactions
#2 | 2017-04-13 ✅ Patent 9,813,779 granted on 2017-11-07Method and apparatus for increasing user engagement with video advertisements and content by summarization
#3 | 2017-01-26 ✅ Patent 9,871,921 granted on 2018-01-16Method and apparatus for diverting callers to web sessions
#4 | 2016-12-01 ✅ Patent 9,883,026 granted on 2018-01-30Method and apparatus for facilitating speech application testing
#5 | 2016-09-01 ✅ Patent 9,851,872 granted on 2017-12-26Slider and history field for smart chat sessions
#6 | 2016-08-18 ✅ Patent 9,621,725 granted on 2017-04-11Method and apparatus for analyzing leakage from chat to voice
#7 | 2016-06-02 ✅ Patent 9,710,495 granted on 2017-07-18Business rules manager
#8 | 2016-05-12 ✅ Patent 9,444,935 granted on 2016-09-13Method and apparatus for facilitating speech application testing
#9 | 2016-02-11 ✅ Patent 9,483,768 granted on 2016-11-01Methods and apparatuses for modeling customer interaction experiences
#10 | 2016-02-04 ✅ Patent 9,736,668 granted on 2017-08-15Data assistance application for mobile devices
#11 | 2015-12-10 ✅ Patent 9,712,671 granted on 2017-07-18Method and apparatus for intent prediction and proactive service offering
#12 | 2015-10-08 ✅ Patent 9,742,912 granted on 2017-08-22Method and apparatus for predicting intent in IVR using natural language queries
#13 | 2015-10-01 ✅ Patent 9,635,176 granted on 2017-04-25Automated assistance for customer care chats
#14 | 2015-08-27 ✅ Patent 9,536,248 granted on 2017-01-03Apparatus and method for predicting customer behavior
#15 | 2015-08-20 ✅ Patent 9,350,863 granted on 2016-05-24Method and apparatus for analyzing leakage from chat to voice
#16 | 2015-06-25 ✅ Patent 9,661,067 granted on 2017-05-23Systems and methods for facilitating dialogue mining
#17 | 2015-06-11 ✅ Patent 9,851,869 granted on 2017-12-26Slider and history field for smart chat sessions
#18 | 2015-03-19 ✅ Patent 9,443,252 granted on 2016-09-13Customer journey prediction and resolution
#19 | 2015-01-08 ✅ Patent 9,733,894 granted on 2017-08-15Method and apparatus for facilitating voice user interface design
#20 | 2015-01-01 ✅ Patent 9,661,088 granted on 2017-05-23Method and apparatus for determining user browsing behavior
#21 | 2014-11-06 ✅ Patent 9,460,237 granted on 2016-10-04Predictive 411
#22 | 2014-08-14 ✅ Patent 9,626,629 granted on 2017-04-18Categorization of user interactions into predefined hierarchical categories
#23 | 2014-08-07 ✅ Patent 9,910,909 granted on 2018-03-06Method and apparatus for extracting journey of life attributes of a user from user interactions
#24 | 2014-08-07 ✅ Patent 9,077,804 granted on 2015-07-07Interaction management
#25 | 2014-07-24 ✅ Patent 9,652,797 granted on 2017-05-16Intent prediction based recommendation system using data combined from multiple channels
#26 | 2014-07-10 ✅ Patent 9,460,455 granted on 2016-10-04Determining product categories by mining interaction data in chat transcripts
#27 | 2014-07-10 ✅ Patent 9,652,793 granted on 2017-05-16Stage-wise analysis of text-based interactions
#28 | 2014-07-10 ✅ Patent 9,600,828 granted on 2017-03-21Tracking of near conversions in user engagements
#29 | 2014-07-10 ✅ Patent 9,055,148 granted on 2015-06-09Method and apparatus for analyzing leakage from chat to voice
#30 | 2014-06-05 ✅ Patent 9,554,184 granted on 2017-01-24Method and apparatus for increasing user engagement with video advertisements and content by summarization
#31 | 2014-03-20 ✅ Patent 9,105,268 granted on 2015-08-11Method and apparatus for predicting intent in IVR using natural language queries
#32 | 2014-03-06 ✅ Patent 9,519,903 granted on 2016-12-13Method and apparatus for proactive notifications based on the location of a user
#33 | 2014-02-27 ✅ Patent 9,621,528 granted on 2017-04-11Creating and implementing scalable and effective multimedia objects with human interaction proof (HIP) capabilities, with challenges comprising secret question and answer created by user, and advertisement corresponding to the secret question
#34 | 2014-02-13 ✅ Patent 9,124,694 granted on 2015-09-01Method and apparatus for intent prediction and proactive service offering
#35 | 2014-01-02 ✅ Patent 10,204,343 granted on 2019-02-12Multi-channel customer identification
#36 | 2013-12-26 ✅ Patent 9,325,845 granted on 2016-04-26Method and apparatus for diverting callers to Web sessions
#37 | 2013-12-12 ✅ Patent 9,330,117 granted on 2016-05-03Business rules manager
#38 | 2013-12-12 ✅ Patent 9,198,010 granted on 2015-11-24Data assistance application for mobile devices
#39 | 2013-11-28METHOD AND APPARATUS FOR LINKING USER SESSIONS AND ESTABLISHING IDENTITY ACROSS CHANNELS
#40 | 2013-11-14METHOD AND APPARATUS FOR ENHANCED IN-STORE RETAIL EXPERIENCE USING LOCATION AWARENESS
#41 | 2013-10-24METHOD AND APPARATUS FOR OPTIMIZING WEB AND MOBILE SELF-SERVE APPS
#42 | 2013-10-24 ✅ Patent 11,080,721 granted on 2021-08-03Method and apparatus for an intuitive customer experience
#43 | 2013-10-10 ✅ Patent 9,275,342 granted on 2016-03-01Method and apparatus for intent modeling and prediction
#44 | 2013-08-15CHAT CATEGORIZATION AND AGENT PERFORMANCE MODELING
#45 | 2013-05-23 ✅ Patent 8,737,599 granted on 2014-05-27Interaction management
#46 | 2013-03-28 ✅ Patent 9,092,801 granted on 2015-07-28Customer journey prediction and resolution
#47 | 2013-01-31 ✅ Patent 9,058,362 granted on 2015-06-16Method and apparatus for predictive enrichment of search in an enterprise
#48 | 2012-09-13 ✅ Patent 9,483,800 granted on 2016-11-01Method and apparatus for analyzing and applying data related to customer interactions with social media
#49 | 2012-07-19 ✅ Patent 9,536,269 granted on 2017-01-03Method and apparatus for analyzing and applying data related to customer interactions with social media
#50 | 2012-01-26 ✅ Patent 8,935,619 granted on 2015-01-13Slider and history field for smart chat sessions
#51 | 2011-06-30 ✅ Patent 8,565,411 granted on 2013-10-22Method and apparatus for optimizing customer service across multiple channels
#52 | 2010-10-14 ✅ Patent 8,566,135 granted on 2013-10-22System and method for customer requests and contact management
#53 | 2010-06-03 ✅ Patent 8,396,741 granted on 2013-03-12Mining interactions to manage customer experience throughout a customer service lifecycle
#54 | 2009-09-03 ✅ Patent 9,129,290 granted on 2015-09-08Apparatus and method for predicting customer behavior
#55 | 2007-08-23 ✅ Patent 7,761,321 granted on 2010-07-20System and method for customer requests and contact management
Also check out 24/7 Customer, Inc.'s (Campbell, United States) applicant profile with 42 patent applications submitted.
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