H04M2201/16 - CPC Classification Index

#1

20260122174

2026-04-30

CALLING LINE IDENTITY SPOOF DETECTION IN THE PRESENCE OF REPEAT CALLS

#2

20200028966

2020-01-23

Management of agent sessions for omnichannel predictive outbound

#3

20190089835

2019-03-21

Systems and methods for routing callers to an agent in a contact center

#4

20180191912

2018-07-05

Selective conference digest

#5

20180176381

2018-06-21

System and method for scalable interaction prioritization

#6

20180167509

2018-06-14

Method and system for integrating an interaction management system with a business rules management system

#7

20180159980

2018-06-07

Mobility bonding network

#8

20180132076

2018-05-10

Method, system, and device for processing system call in voice call

#9

20180115647

2018-04-26

System and method for automatic intention evaluation and communication routing

#10

20170331957

2017-11-16

Voicemail proxy server

#11

20170223191

2017-08-03

System and method for automatic intention evaluation and communication routing

#12

20170118343

2017-04-27

Method and system for integrating an interaction management system with a business rules management system

#13

20170118341

2017-04-27

Device, system, and method for optimizing active transactions of an agent

#14

20160227040

2016-08-04

Voicemail proxy server

#15

20160205254

2016-07-14

System and method for automatic intention evaluation and communication routing

#16

20160165053

2016-06-09

System and method for offline voicemail deposit

#17

20150350433

2015-12-03

Mechanism for adaptive modification of an attribute tree in graph based contact centers

#18

20150326730

2015-11-12

Key code for a conference operation

#19

20150312415

2015-10-29

Method and system for integrating an interaction management system with a business rules management system

#20

20140119535

2014-05-01

Method and system for integrating an interaction management system with a business rules management system

#21

20140094134

2014-04-03

Mechanism for facilitating dynamically prioritized control of calls over a network

#22

20140018046

2014-01-16

System and method for offline voicemail deposit

#23

20140016766

2014-01-16

Contact center queue priority management method and system

#24

20130259220

2013-10-03

Method, system and apparatus for implementing multimedia ring back tone service

#25

20130182832

2013-07-18

User-based authentication for realtime communications

#26

20130156167

2013-06-20

Voicemail proxy server

#27

20130070910

2013-03-21

Advanced Adaptive Communications System (ACS)

#28

20130040616

2013-02-14

Apparatus and method in a wireless device for reestablishing a call

#29

20130029645

2013-01-31

CALL SWITCHING SYSTEM AND METHOD FOR COMMUNICATION DEVICES

#30

20120207287

2012-08-16

Secure voice transaction method and system

#31

20120057689

2012-03-08

CALLBACK OPTION

#32

20120021751

2012-01-26

Method for handling call conflicts in a communication network and apparatus thereof

#33

20110235798

2011-09-29

Method for predicting call waiting times

#34

20110025343

2011-02-03

Line testing

#35

20100278322

2010-11-04

User-based authentication for realtime communications

#36

20100274909

2010-10-28

CONNECTION DEVICE AND CONNECTION METHOD

#37

20100239084

2010-09-23

Memorable Telephone Number Identification

#38

20100183136

2010-07-22

Media specific feature invocation signaling in enhanced communication systems

#39

20100158239

2010-06-24

Method and system for integrating an interaction management system with a business rules management system

#40

20100098232

2010-04-22

Method, system and apparatus for implementing multimedia ring back tone service

#41

20090323906

2009-12-31

Secure voice transaction method and system

#42

20090271469

2009-10-29

Method and apparatus for IMS support for multimedia session, recording, analysis and storage

#43

20090232294

2009-09-17

SKIPPING A CALLER IN QUEUE FOR A CALL ROUTING CENTER

#44

20090207995

2009-08-20

Method for managing communication events in a communication system

#45

20090201979

2009-08-13

Method and device for checking a subscriber line

#46

20090190748

2009-07-30

Systems and methods for routing callers to an agent in a contact center

#47

20090190746

2009-07-30

Systems and methods for routing callers to an agent in a contact center

#48

20090190744

2009-07-30

Routing callers from a set of callers based on caller data

#49

20090190743

2009-07-30

Separate matching models based on type of phone associated with a caller

#50

20090190740

2009-07-30

Systems and methods for routing callers to an agent in a contact center

#51

20090158158

2009-06-18

System for scheduling and transmitting messages

#52

20090028316

2009-01-29

Managing conference calls via a talk queue

#53

20080198994

2008-08-21

General Intellectual Click-To-Dial Method And The Software Structure Thereof

#54

20050198207

2005-09-08

Method for scheduling and transmitting messages

#55

20050191999

2005-09-01

Communication terminal, communication system and method in use of same