Contact Center Device Queue Wait Time Estimation

CALL CONTROL FOR PROVIDING TARGETED CONTENT

OBSERVATION PLATFORM COMMUNICATION RELAY

CALL METHOD, ELECTRONIC DEVICE, NETWORK DEVICE, AND SYSTEM

Calculating An Estimated Wait Time

Calculating An Estimated Wait Time At A Contact Center

COORDINATING CONVEYING A REASON FOR A CALL FROM A USER DEVICE

RECEIVING A REASON FOR A CALL FROM A USER DEVICE

Observation platform communication relay

Automatic forwarding of incoming calls based on user interaction with devices

Determination and visual display of spoken menus for calls

SYSTEMS AND METHODS INVOLVING RICH CONTACTS FOR PRE-PHONECALL COMMUNICATION

Mobile Terminal Urgent Call Text Initiating and Receiving Display Method

Call control for providing targeted content

System and method for transmitting and receiving multimedia content between the caller and the callee during ring time of a voice call

Pre-processing for communication services

System and method for managing calls

Observation platform query response

Dynamic anti-disturb techniques in telephony

Systems and methods for providing searchable customer call indexes

Displaying a textual message based on configuration of the user equipment

Hierarchical interface for adaptive closed loop communication system

Method for establishing a communication with an interactive server

Messaging system for automatically generating semantic contextual messages

Systems and methods to present voice message information to a user of a computing device

Providing Context Information With A Communication Request

IoT-based call assistant device

System and method for managing calls

Personalized support routing based on paralinguistic information

Pre-processing for communication services

Soft drop indicator based on UE triggers

Automatic forwarding of incoming calls based on user interaction with devices

Observation platform for using structured communications with cloud computing

Contact-note application and services

Context based identification of non-relevant verbal communications

Personalized support routing based on paralinguistic information

System and method for managing calls

System and method for monitoring and visualizing emotions in call center dialogs at call centers

ASSESSING THE STRUCTURAL QUALITY OF CONVERSATIONS

Systems and methods for providing searchable customer call indexes

Context based identification of non-relevant verbal communications

Real-time speech feed to agent greeting

Artificial intelligence based service implementation

Observation platform for using structured communications with cloud computing

Caller preview data and call messages based on caller preview data

System and method for call routing in voice-based call center

System and method for managing calls

Mitigating effects of distracting sounds in an audio transmission of a conversation between participants

Assessing the structural quality of conversations

Personalized support routing based on paralinguistic information

IoT-based call assistant device

Systems and methods to enroll users for real time communications connections

Systems and methods to present voice message information to a user of a computing device

System and method for monitoring and visualizing emotions in call center dialogs at call centers

Method and apparatus for improving goal-directed textual conversations between agents and customers

Method for handling a call, software product, and device

Real-time speech feed to agent greeting

Context based identification of non-relevant verbal communications

System and method for managing calls

Method and device for displaying a text message received over a voice call

Technologies for monitoring interaction between customers and agents using sentiment detection

Cross device companion application for phone

Message translation for cognitive assistance

Systems and methods for providing searchable customer call indexes

Device and method for providing notification message about call request

System and method for automatic intention evaluation and communication routing

Systems and methods to enroll users for real time communications connections

System and method for performing circumstance-specific customer satisfaction monitoring in an ongoing call center interaction

Caller preview data and call messages based on caller preview data

System and method for intelligent task management and routing

Determining customer service quality through digitized voice characteristic measurement and filtering

Mobile communications device with a private zone and a non-private zone and methods of displaying communications in the same

System and method for automatic intention evaluation and communication routing

Cross device companion application for phone

Technologies for dynamic audio communication adjustment

Network-based social telephony firewall

Communication device prompt selection

Method to tag a phone call to communicate purpose of the call

Personalized reminders

Method and apparatus for providing ambient social telephony

Method for handling a call, software product, and device

Method, device, and system for determining spam caller phone number

System and method for monitoring customer satisfaction in an ongoing call center interaction

Systems and methods for providing searchable customer call indexes

Systems and methods to enroll users for real time communications connections

Adding call context to a missed call notification

Communications techniques

Detecting conference call performance issue from aberrant behavior

Observation platform for using structured communications with cloud computing

Facilitating context delivery during communication sessions

Method and system for communicating and displaying data with a voice call

System and method for automatic intention evaluation and communication routing

Smart Telephony Systems and Methods

Systems and methods for managing an event scheduling request in a telephony system

Call flow and discourse analysis

System and method for keyword-based notification and delivery of content

Methods, systems, and computer-readable media for transferring or recovering a communication between a number of participants

System and method for selecting an agent in an enterprise

System and method for guiding agents in an enterprise over aggregated interactions

Distinctive ring tones prompted by call urgency and context

System and method for providing a communication endpoint information service

Method and apparatus for intent prediction and proactive service offering

Method and apparatus for improving goal-directed textual conversations between agents and customers

Method for including caller-provided subject information in the Caller-ID display of enterprise telephones

Providing context information during voice communications between mobile devices, such as providing visual media

Facilitating context delivery during communication sessions

Systems and methods to present voice message information to a user of a computing device

Method to tag a phone call to communicate purpose of the call

PERSONAL TELEPHONE RECEPTIONIST

Methods and systems for automatically providing an emergency service call handler with context specific emergency service protocols

Method for providing media content using multi-channel navigator and route sequences

System and method for routing a communication utilizing scoring

System and method for activating a mobile device to initiate a communication

Distinctive ring tones prompted by call urgency and context

Call preview system

Enhancing communication sessions with customer relationship management information

System and method for providing a communication endpoint information service

System and method for assisting agents of a contact center

Computer control of online social interactions based on conversation processing

Pre-processing for communication services

Methods and systems for dynamic treatment of callers

SYSTEM AND METHOD FOR LONG-LIVED CONTEXTUAL INTERACTIONS

TELEPHONE CALL SET CORRELATION AND INFORMATION RANKING

Systems, methods, and computer programs for providing advertisements in a conference user interface

Automatic reconnection of a dropped call

Method for providing support services using multi-channel navigator and route sequences

Observation platform for using structured communications with cloud computing

Event management/production of an online event using event analytics

Production scripting in an online event

System and method for following a call

System and method for enhanced call routing

Method and apparatus for providing ambient social telephony

Intelligent call identification

Apparatus and method for disclosing privacy conditions between communication devices

CALL CENTER SYSTEM FOR DYNAMIC DETERMINATION OF APPROPRIATE REPRESENTATIVE

Automatic supervisor intervention for calls in call center based upon video and/or speech analytics of calls

Directory assistance service based on context identifier

Systems and methods to present voice message information to a user of a computing device

Method of providing information and mobile telecommunication terminal thereof

Methods And Systems For Changing A Communication Quality Of A Communication Session Based On A Meaning Of Speech Data

Method of providing message information, including call subject information, to a recipient of a telephone call

INFORMATION MIXER AND SYSTEM CONTROL FOR ATTENTION MANAGEMENT

Information mixer and system control for attention management

System and method for providing augmented data in a network environment

Information mixer and system control for attention management

Method and apparatus for determining location of mobile device

Facilitating context delivery during communication sessions

METHODS AND SYSTEMS FOR INTEGRATING COMMUNICATIONS SERVICES

Methods, systems, and computer-readable media for transferring or recovering a communication between a number of participants

Audio conference feedback system and method

Methods and systems for changing a communication quality of a communication session based on a meaning of speech data

Access mediation with presence aware call purpose announcements

Text enhancement

Process-integrated tree view control for interactive voice response design

Method and apparatus for call handling

MANAGING MULTIPLE CONFERENCES VIA A CONFERENCE USER INTERFACE

SYSTEMS, METHODS, AND COMPUTER PROGRAMS FOR CONTROLLING PRESENTATION VIEWS IN AN ONLINE CONFERENCE

Conferencing Application Store

Systems, Methods, and Computer Programs for Providing a Conference User Interface

MANAGING PARTICIPANTS IN A CONFERENCE VIA A CONFERENCE USER INTERFACE

Participant profiling in a conferencing system

Real-time speech-to-text conversion in an audio conference session

System and method for merging voice calls based on topics

Method and System for Context Sensitive Calling

SYSTEM AND METHOD FOR PROVIDING MULTIMEDIA OBJECT LINKED TO MOBILE COMMUNICATION NETWORK

Dynamic IVR dialog based on analytics data

Proximity Triggered Profile-Based Wireless Matching

Cross channel identification in electronic commerce environments

METHOD FOR INCLUDING CALLER-PROVIDED SUBJECT INFORMATION IN THE CALLER-ID DISPLAY OF ENTERPRISE TELEPHONES

Providing context information during voice communications between mobile devices, such as providing visual media

Short impromptu communications in presence-based systems

Conversation support

Method and apparatus for providing improved support to users on interactive voice response breakout session

Method and apparatus for providing customised services in a communication network

Location sensitive caller and callee based call prioritization

Method of providing message information, including call subject information, to a recipient of a telephone call

Method, apparatus, and computer program product for context-based contact information management

System and method for previewing calls in communications systems

Devices, systems and methods for proactive call context, call screening and prioritization

System and method for routing calls

METHOD, APPARATUS AND COMPUTER PROGRAM PRODUCT FOR PROVIDING GAZE INFORMATION

System and method for providing emergency call forwarding services

Enabling and disabling terminating features of a terminating switch

Method and system for wireless message-based advertising

Logging calls according to call context

CAPABILITY OR ROLE-BASED ROUTING

Method and System for Communicating and Displaying Data With a Voice Call

SYSTEM AND METHOD FOR ESTABLISHING CONFERENCE EVENTS

Automatic contact center agent assistant

Group-determination-table generating device and method

Methods and systems for changing a communication quality of a communication session based on a meaning of speech data

Method of and apparatus for communicating user related information using a wireless information device

Method of and Apparatus for Communicating User Related Information Using a Wireless Information Device

Methods, systems and computer program products for dynamic caller ID messaging

Feeble ring tones

Integrated telephone call and context notification mechanism

Apparatus and method for computer controlled call processing and information provision

Method and apparatus for providing call-related personal images responsive to supplied mood data

Distinctive ring tones prompted by call urgency and context

Integrated telephone call and context notification mechanism

Integrated telephone call and context notification mechanism

Integrated telephone call and context notification mechanism

Method of and apparatus for communicating user related information using a wireless information device

Method and system for enhancement of caller identification

System and method for modifying the operational state of a telecommunication application using conversational processing

System and method for scoring and selection of communication notification presentation through contextual feedback

Workflow management and corresponding integrated notification processing platform

Presenting context and relevance of incoming calls

Providing data messaging support by intercepting and redirecting received short message service (SMS) messages

Workflow management and corresponding integrated notification processing platform

Computer control of online social interactions based on conversation processing

Computer control of online social interactions based on conversation processing

Computer control of online social interactions based on conversation processing