H04M2203/406 - CPC Classification Index

ClassID:

228166 ⎘

H04M2203/406 - CPC Classification

Classification description:

Aspects of automatic or semi-automatic exchanges related to call centers Rerouting calls between call centers

Recent Application in this class:

20230224404

2023-07-13

Second level interactive voice response component

20200358900

2020-11-12

Video call routing and management based on artificial intelligence determined facial emotion

20190208061

2019-07-04

SYSTEM AND METHOD FOR TRANSMITTING SIGNALING AND MEDIA FROM A HYBRID CONTACT CENTER OPERATIONS ENVIRONMENT

20180159903

2018-06-07

Cognitive resource selection

20180084393

2018-03-22

Call center A2P-P2P message routing conversion

20170034349

2017-02-02

Communications between contact center agent systems to facilitate agent engagement

20160323725

2016-11-03

Call center A2P-to-P2P message routing conversion

20160014186

2016-01-14

Dynamic management and redistribution of contact center media traffic

20150244809

2015-08-27

Inter-agent cross-blade-server calling method and system

#10

20150023478

2015-01-22

SYSTEM AND METHOD FOR PROVIDING CONTINUED ANSWERING OF SPECIAL NUMBER CALLS WHEN A PRIMARY PSAP IS INCAPACITATED

#11

20150004926

2015-01-01

Emergency assistance requesting device

#12

20140379890

2014-12-25

System and method for optimizing agent login in a contact center

#13

20140376382

2014-12-25

System and method for managing traffic bursts for a plurality of tenants

#14

20140277598

2014-09-18

System and method for transmitting signaling and media from a hybrid contact center operations environment

#15

20140094135

2014-04-03

SYSTEM AND METHOD FOR PROVIDING CONTINUED ANSWERING OF SPECIAL NUMBER CALLS WHEN A PRIMARY ANSWERING POSITION IS EFFECTING CALL DIVERSION

#16

20140071980

2014-03-13

System and method for managing traffic bursts on a per tenant basis

#17

20130315382

2013-11-28

SYSTEM AND METHOD FOR ROBUST CALL CENTER OPERATION USING MULTIPLE DATA CENTERS

#18

20130103973

2013-04-25

Systems and methods for providing hierarchy of support services via desktop and centralized service

#19

20130103841

2013-04-25

Systems and methods for automated server side brokering of a connection to a remote device

#20

20130103749

2013-04-25

Systems and methods for configuring and launching automated services to a remote device

#21

20120314847

2012-12-13

Optimized method to select and retrieve a contact center transaction from a set of transactions stored in a queuing mechanism

#22

20120263289

2012-10-18

Call center system with redundant components and method of operation thereof

#23

20120219142

2012-08-30

CALL TRANSFER PROCESS AND SYSTEM

#24

20120134488

2012-05-31

CTIEX, system and method for channel associated data transmission between agent and automatic service

#25

20100054431

2010-03-04

Optimized method to select and retrieve a contact center transaction from a set of transactions stored in a queuing mechanism

#26

17545746

2025-06-17

Call center data transfer system

#27

17507483

2023-01-24

Second level interactive voice response component