Patents-Review.com
ClassID:

228167 ⎘

H04M2203/407 - CPC Classification

Classification description:

Aspects of automatic or semi-automatic exchanges related to call centers Call center operated for multiple customers

Recent Application in this class:
#1
20250310440
2025-10-02

Contact Center Device Queue Wait Time Estimation

 #2
20250133165
2025-04-24

SYSTEM AND METHOD FOR QUEUING A COMMUNICATION SESSION

 #3
20240291919
2024-08-29

SYSTEM AND METHOD FOR QUEUING A COMMUNICATION SESSION

 #4
20240275884
2024-08-15

Calculating An Estimated Wait Time

 #5
20240171681
2024-05-23

Calculating An Estimated Wait Time At A Contact Center

 #6
20230112621
2023-04-13

System and method for queuing a communication session

 #7
20220272199
2022-08-25

Selective aggregation of enqueued nodes into a subnetwork for simultaneous communication

 #8
20200349583
2020-11-05

Analytics system to analyze and report customer experience

 #9
20200053221
2020-02-13

System and method for queuing a communication session

 #10
20190109947
2019-04-11

Systems and methods for matching subjects with care consultants in telenursing call centers

 #11
20180342250
2018-11-29

Automatic speaker identification in calls

 #12
20180176377
2018-06-21

Virtual queuing system

 #13
20170302791
2017-10-19

Telephonic communication routing system based on customer satisfaction

 #14
20170251106
2017-08-31

System and method of intelligent call routing for cross sell offer selection based on optimization parameters or account-level data

 #15
20170149974
2017-05-25

Method and apparatus for using a search engine advantageously within a contact center system

 #16
20160261744
2016-09-08

Managing interactive communications campaigns with customer recovery

 #17
20160119479
2016-04-28

Method and apparatus for network-intelligence-determined identity or persona

 #18
20160105565
2016-04-14

Method and system for automatically routing a telephonic communication

 #19
20160100060
2016-04-07

System and method for queuing a communication session

 #20
20160014186
2016-01-14

Dynamic management and redistribution of contact center media traffic

 #21
20150334237
2015-11-19

Method and apparatus for using a search engine advantageously within a contact center system

 #22
20150271249
2015-09-24

Local survivability in a distributed contact center environment

 #23
20140376382
2014-12-25

System and method for managing traffic bursts for a plurality of tenants

 #24
20140205080
2014-07-24

Managing interactive communications campaigns with customer recovery

 #25
20140071980
2014-03-13

System and method for managing traffic bursts on a per tenant basis

 #26
20130336472
2013-12-19

System and method for queuing a communication session

 #27
20120281825
2012-11-08

Managing interactive communications campaigns with customer recovery

 #28
20120057688
2012-03-08

Method and apparatus for using a search engine advantageously within a contact center system

 #29
20080240376
2008-10-02

Method and system for automatically routing a telephonic communication base on analytic attributes associated with prior telephonic communication

 #30
18370209
2025-01-21

Contact center customization in data communications systems

 #31
17984925
2023-10-31

Contact center customization in data communications systems

 #32
17391509
2022-11-15

Contact center customization in data communications systems

 #33
16542380
2020-03-31

Method and system for optimizing call distribution among callers for improved positive outcome