Routing To Survivable Distribution Group

CONTACT CENTER DEFLECTION SYSTEM

Line fault classification

Quality-dependent playback of recordings

Coaching portal and methods based on behavioral assessment data

Customer satisfaction system and method based on behavioral assessment data

Reverse power supply method and reverse powering equipment and system

Integrated customer contact center testing, monitoring and diagnostic systems

Architecture for high availability conferencing

Method and apparatus for clearing hang calls

Method and system of searching for communications for playback or analysis

Management and diagnosis of telephonic devices

Method and device for detecting a bridged tap within a telecommunication line

Cable damage detection

Techniques for detecting removal of a connector

Diagnostic engine

High availability conferencing architecture

SYSTEM AND METHOD FOR ROBUST CALL CENTER OPERATION USING MULTIPLE DATA CENTERS

Techniques for detecting removal of a connector

High availability architecture for computer telephony interface driver

LINE SHARING MULTIPOINT POTS SPLITTER WITH INTELLIGENT TERMINATION

Forensic diagnostic capability including G.inp

System and method for assisting user in troubleshouting network connection problems

Fast detection and reliable recovery on link and server failures in a dual link telephony server architecture

Broadband communication apparatus and method for implementing telephone service

Systems and methods of masking non-service affecting alarms in a communication system

Telephony testing

GROUPING OF CIRCUITS

ENHANCED CMTS FOR RELIABILITY, AVAILABILITY, AND SERVICEABILITY

Method and apparatus for clearing hang calls

Radio network performance monitoring method, radio communication system, device, and its program

Alarm system for use over satellite broadband

Customer Information System

High availability architecture for computer telephony interface driver

DSL ring signal compatibility

Reliable Power Source for Fiber to Home Network Termination and Other Critical Applications

Methods and apparatus for data communication

TESTING SYSTEM AND METHOD FOR TESTING A MODEM INTERFACE FUNCTION OF A COMPUTER

Enhanced CMTS for reliability, availability, and serviceability

DYNAMIC REROUTING OF VOIP SESSIONS

Method, system and computer program product for facilitating the analysis of automatic line insulation testing data

Data and voice messaging system

Telephone software testing system and method

Management and diagnosis of telephonic devices

Method and system for selecting and navigating to call examples for playback or analysis

Implementing an emergency services solution

Methods and apparatus for data communication

Process for Securing Communication Connections and Associated Billing in a Redundant Communication Network

Tie pair configuration test set

Subscriber line maintenance apparatus and methods

Service request apparatus and service request process method

System for remote integration and testing of a telephone loop

Joint fault detection

Method, system and computer program product for facilitating the analysis of automatic line insulation testing data

Network event driven customer care system and methods

Processes and systems for creating and for managing trouble tickets and work orders

System and method of determining latent failures in telephone wire-pair power distribution

Real time web-based system to manage trouble tickets for efficient handling

Method for testing the integrity of a communication cable

Gateway apparatus and method of protection switching thereof

SS7 Link failover communications over existing cellular networks

Alarm system activation platform

Method and communication arrangement for the detection of at least one additional communication device which can be connected to at least one subscriber line

Wireless Backup Telephone Device

System and method for autonomously configuring a reporting network

Method and software for training a customer service representative by analysis of a telephonic interaction between a customer and a contact center

Method and software for analyzing voice data of a telephonic communication and generating a retention strategy therefrom

Method and system for recording an electronic communication and extracting constituent audio data therefrom

Enhanced CMTS for reliability, availability, and serviceability

Device and method for program correction by kernel-level hardware monitoring and correlating hardware trouble to a user program correction

Two-way voice and voice over IP receivers for alarm systems

ISDN disconnect alarm generation tool for use in voice over IP (VoIP) networks

Line sharing multipoint pots splitter with intelligent termination

Fault injection object

Fault injection

Multi-protocol, multi-interface communications device testing system

Customer information system

Terminal connection device, connection control device, and multi-function telephone terminal

Media gateway device

Outage reporting for a telecommunications system

Test method for line equipment including a hybrid circuit and line equipment for its implementation

Modular gateway

Call failure recording

Clusters of devices, softwares and methods for improved handling of a gatekeeper load in VoIP communication

Carrier network capable of conducting remote diagnostics in a mobile handset

Instructive out-of-service telephone lines

Active wireless data channel select mechanism

Systems and methods for determining the status of telephone lines

Telecommunications line test extension apparatus

Emergency notification systems