227669 ⎘
Automatic or semi-automatic exchanges; Systems providing special services or facilities to subscribers; Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers Centralised arrangements for recording messages; Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with remote located operators
Methods for handling voice and data teleservices through mobile devices with asynchronous communication
#2CODEBOOK DESIGN AND STRUCTURE FOR ADVANCED WIRELESS COMMUNICATION SYSTEMS
#3Contact center system and methods for handling voice and data teleservices through mobile devices
#4Dynamic connection distributor
#5SYSTEM FOR PROVIDING REMOTE EXPERTISE
#6System for facilitating loosely configured service worker groups in a dynamic call center environment
#7System and method for managing contact center system
#8System to deploy a disaster-proof geographically-distributed call center
#9Codebook design and structure for advanced wireless communication systems
#10System and method for automated call distribution
#11Technologies for scaling call center support staff
#12Virtual photorealistic digital actor system for remote service of customers
#13Virtual photorealistic digital actor system for remote service of customers
#14Customer representative remote access for troubleshooting smartphones
#15System and Method for Intelligent Task Management and Routing Based on Location Sensor Input Data
#16Dynamic connection distributor
#17System for facilitating loosely configured service worker groups in a dynamic call center environment
#18Determining an active station based on movement data
#19Call queuing for location-aware mobile devices
#20Remote call center system with real-time feedback
#21System to deploy a disaster-proof geographically-distributed call center
#22Method and system for providing communication control functionality at a remotely located site using a distributed feature architecture
#23Systems and methods for customer contact
#24System for facilitating loosely configured service worker groups in a dynamic call center environment
#25Method and device for distributing mobile attendant call
#26System and method for automated call distribution
#27Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center
#28Call queuing for location-aware mobile devices
#29Cloud agent realizing method and system, and cloud agent server
#30System for facilitating loosely configured service worker groups in a dynamic call center environment
#31System to deploy a disaster-proof geographically-distributed call center
#32Method and system for providing communication control functionality at a remotely located site using a distributed feature architecture
#33Method, apparatus and system for call routing
#34Using PSTN reachability to verify VoIP call routing information
#35BACKGROUND SERVICE PROCESS UNIT, POSITION SYSTEM AND CALL CONTROL METHOD THEREOF
#36Multi-tiered media services for globally interconnecting businesses and customers
#37Systems and methods for handling a plurality of communications for different companies
#38Systems and methods for customer contact
#39Methods and apparatuses for using a mobile device to provide remote assistance
#40Determining Presence for Interaction Routing
#41Call queuing for location-aware mobile devices
#42SYSTEM AND METHOD FOR MANAGING COMMUNICATION BETWEEN PARTIES
#43Node reputation based on knowledge of PSTN calls
#44Using PSTN reachability in anonymous verification of VoIP call routing information
#45Integration of VoIP address discovery with PBXs
#46Restriction of communication in VoIP address discovery system
#47Separation of validation services in VoIP address discovery system
#48Security monitoring system with flexible monitoring sequence
#49Method and system for providing communication control functionality at a remotely located site using a distributed feature architecture
#50Resource assignment in a distributed environment
#51Dynamic connection distributor
#52System for facilitating loosely configured service worker groups in a dynamic call center environment
#53Vendor facility customer assignment
#54System and method for automated call distribution
#55System and method for automated call distribution
#56Independent customer service agents
#57Using PSTN reachability to verify VoIP call routing information
#58VIDEOPHONE SYSTEM FOR SCRUTINY MONITORING WITH COMPUTER CONTROL
#59Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center
#60Interactive process map for a remote call center
#61Interactive Application Call Center Method and System
#62Unified call centre system for multiple service providers
#63VIRTUAL CONTACT CENTER
#64Determining presence for interaction routing
#65Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center
#66Method and means for controlling the availability of mobile agents in a call centre environment
#67Call routing method: routing to out-of-network representative having ability to speak specific language, if interpreter of network and interpreter of entity are not available to take call
#68IP telephony architecture including information storage and retrieval system to track fluency
#69Customer support using managed real-time communities
#70System and method for security monitoring and response delivery
#71DISTRIBUTED CALL CENTER SYSTEM AND METHOD FOR VOLUNTEER MOBILIZATION
#72Determining presence for interaction routing
#73Home agent access in call routing management based on caller language
#74Security monitoring system with combined video and graphics display
#75Security monitoring system with image comparison of monitored location
#76Method and system for coordinating data and voice communications via customer contact channel changing system
#77Method and Apparatus for Integrating Agent Status between a Customer Relations Management System and A Multiple Channel Communications Center
#78Call centre having operator workstations, a switching device and a call distribution system, and a method of operating a call centre of this kind
#79Managing held telephone calls at the call-forwarding system
#80Videophone system for scrutiny monitoring with computer control
#81Unbundled call control over the public switched telephone network
#82Commercial product routing system with video vending capability
#83Videophone system for scrutiny monitoring with computer control
#84Customer communication service system
#85Method for detecting availability of non-traditional agent
#86Method and apparatus enabling voice-based management of state and interaction of a remote knowledge worker in a contact center environment
#87Method and apparatus for integrating agent status between a customer relations management system and a multiple channel communications center
#88Virtual call center
#89Resource assignment in a distributed environment
#90Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center
#91Routing emails to a plurality of agents
#92Wireless communication techniques
#93Wireless communication techniques
#94System and method for enhanced computer telephony integration and interaction
#95Virtual contact center with flexible staffing control
#96System for providing remote expertise
#97System and method for real-time geographical call display of automatic call distributor calls
#98Email handling for a contact center
#99Method of operating an ordering call center using voice recognition technology
#100System and method for real-time geographical call display of automatic call distributor calls
#101Multi-tenant service