227683 ⎘
Automatic or semi-automatic exchanges; Systems providing special services or facilities to subscribers; Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers Centralised arrangements for recording messages; Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing; Call distribution algorithms Uniform load distribution
METHOD AND APPARATUS FOR PROCESSING CALL TASK, AND COMPUTER-READABLE STORAGE MEDIUM
#2METHOD AND PROCESS FOR OPTIMAL AGENT ALLOCATION
#3Intent Matching Using Global And Entity-Specific Deployment Engines
#4Large Call Queue Batch Ringing
#5BINDING MULTIPLE AGENT-MATCHING ALGORITHMS AND THE DYNAMIC SELECTION THEREOF
#6Distributed computing architecture for intent matching
#7Batch ringing for large call queues
#8Group handling of calls for large call queues
#9Method and system for providing access to a node of a shared resource
#10Method and system for providing access to a node of a shared resource
#11CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/OR DISTRIBUTION COMPENSATION
#12CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/OR DISTRIBUTION COMPENSATION
#13CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/OR DISTRIBUTION COMPENSATION
#14SYSTEMS AND METHODS FOR SCHEDULING DEFERRED QUEUES
#15SYSTEMS AND METHODS FOR SCHEDULING DEFERRED QUEUES
#16METHOD, DEVICE, SERVER AND STORAGE MEDIUM OF AGENT ALLOCATION
#17Systems and methods for scheduling deferred queues
#18Systems and methods for quality management system deployment
#19ROUTING OF COMMUNICATION SESSIONS WHEN A CONTACT CENTER QUEUE BECOMES OVERLOADED
#20Techniques for hybrid behavioral pairing in a contact center system
#21Call mapping systems and methods using variance algorithm (VA) and/or distribution compensation
#22Techniques for hybrid behavioral pairing in a contact center system
#23Task assignments to workers
#24Call mapping systems and methods using variance algorithm (VA) and/or distribution compensation
#25Workload distribution with resource awareness
#26Techniques for hybrid behavioral pairing in a contact center system
#27Task assignments to workers
#28Techniques for hybrid behavioral pairing in a contact center system
#29Method of distributed aggregation in a call center
#30Call queuing for location-aware mobile devices
#31Call mapping systems and methods using variance algorithm (VA) and/or distribution compensation
#32Load balancing and sharing of contextual information in a multi-vendor and/or multiple contact center environment
#33Call mapping systems and methods using variance algorithm (VA) and/or distribution compensation
#34Call mapping systems and methods using variance algorithm (VA) and/or distribution compensation
#35Call mapping systems and methods using variance algorithm (VA) and/or distribution compensation
#36Dynamic agent workflow based on contact center load
#37Systems and methods for allocation of telephony resources on-demand
#38Method of distributed aggregation in a call center
#39Call queuing for location-aware mobile devices
#40Computer implemented methods and apparatus for managing agent workload in a customer service environment
#41Call routing
#42Adaptive thresholding
#43System and method for managing a contact center
#44Workload distribution with resource awareness
#45Method of distributed aggregation in a call center
#46CALL PROCESSING METHOD, APPARATUS AND SYSTEM
#47Dynamic load balancing between multiple locations with different telephony system
#48Call routing monitoring, control and reporting
#49System and method for balancing call session assignments on an agent console
#50Method and system for monitoring and managing multi-sourced call centers
#51Call routing
#52Call queuing for location-aware mobile devices
#53Smart load balancing for call center applications
#54Method for dispatching service requests
#55Method and apparatus for provisioning contact handling resources in a contact center
#56METHOD, SYSTEM AND DEVICE FOR DISPATCHING CALLS
#57DYNAMIC AGENT SKILL BALANCING
#58Connection manager for integrating legacy telephony environments and IP networks
#59System and method for balancing agent console load during automated call processing
#60Method and system for assigning tasks to workers
#61Dynamic load balancing between multiple locations with different telephony system
#62Dynamically allocating server resources to competing classes of work based upon achievement of service goals
#63Method and system for providing network-based call processing of packetized voice calls
#64Multi-media contact channel in agent state control system and method for use in a contact center
#65Apparatus and method for load balancing contact communications
#66Method and system for monitoring and managing multi-sourced call centers
#67Dynamic load balancing between multiple locations with different telephony system
#68System and method for processing and routing incoming calls to a communication assistance system
#69Computer-telephony integration (CTI) system for controlling an automatic call distribution system using a bidirectional CTI model
#70Method and apparatus for selecting an agent to handle a call
#71Method for load distribution with multiple distribution points
#72Endpoint registration with local back-off in a call processing system
#73Load balancing in a network of contact centres
#74Call center load balancing and routing management
#75High fidelity call center simulator
#76Call center load balancing and routing management
#77High fidelity call center simulator
#78Call center load balancing and routing management
#79Call center load balancing and routing management
#80Call center load balancing and routing management
#81Systems and methods for simulating multiple call center balancing