Patents-Review.com
ClassID:

227685 ⎘

H04M3/5236 - CPC Classification

Classification description:

Automatic or semi-automatic exchanges; Systems providing special services or facilities to subscribers; Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers Centralised arrangements for recording messages; Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing; Call distribution algorithms Sequential or circular distribution

Recent Application in this class:
#1
20250343860
2025-11-06

Agent Group Query Distribution

 #2
20250126208
2025-04-17

TECHNOLOGIES FOR ADAPTIVE PREDICTIVE ROUTING IN CONTACT CENTER SYSTEMS

 #3
20240333838
2024-10-03

Distributing Queries To Agent Group Devices

 #4
20240259497
2024-08-01

Technologies for adaptive predictive routing in contact center systems

 #5
20240022665
2024-01-18

Managing outbound calling

 #6
20230254410
2023-08-10

Limiting query distribution within an agent group

 #7
20230035543
2023-02-02

Incoming query distribution using parallel processing

 #8
20200389556
2020-12-10

System and method for adding content to contact center interactions

 #9
20190089835
2019-03-21

Systems and methods for routing callers to an agent in a contact center

 #10
20180234546
2018-08-16

Selective mapping of callers in a call center routing system

 #11
20180077288
2018-03-15

Techniques for benchmarking pairing strategies in a contact center system

 #12
20170264747
2017-09-14

Techniques for benchmarking pairing strategies in a contact center system

 #13
20150264179
2015-09-17

Selective mapping of callers in a call center routing system

 #14
20150264178
2015-09-17

Selective mapping of callers in a call center routing system

 #15
20150237213
2015-08-20

Systems and methods for routing callers to an agent in a contact center

 #16
20150086004
2015-03-26

Selective mapping of callers in a call center routing system

 #17
20130058476
2013-03-07

PROCESSING METHOD AND DEVICE FOR TIMEOUT OF QUEUING REQUEST

 #18
20100111286
2010-05-06

Selective mapping of callers in a call center routing system

 #19
20090190748
2009-07-30

Systems and methods for routing callers to an agent in a contact center

 #20
20090190746
2009-07-30

Systems and methods for routing callers to an agent in a contact center

 #21
20090190743
2009-07-30

Separate matching models based on type of phone associated with a caller

 #22
20090190740
2009-07-30

Systems and methods for routing callers to an agent in a contact center

 #23
20070280468
2007-12-06

Automated system and method for handling human and caller queues

 #24
20070098146
2007-05-03

Automated right-party contact telephone system

 #25
17813126
2023-11-21

Managing outbound calling

 #26
14957039
2017-05-16

Systems and methods for routing callers to an agent in a contact center