Cedar Park, Texas
United States
101
2014-10-23
The entities that hold a legal rights for patent applications filed by inventor Bushey Robert R.:
Robert R. Bushey from Cedar Park, US has applied for patents for these inventions. The list has both pending applications and granted patents:
Method for designing an automated speech recognition (ASR) interface for a customer call center
#2 | 2014-08-21System and method for targeted tuning of a speech recognition system
#3 | 2014-08-07SYSTEM AND METHOD FOR AUTOMATED CUSTOMER FEEDBACK
#4 | 2013-11-07System and method for speech-enabled call routing
#5 | 2013-11-07System, method and software for a speech-enabled call routing application using an action-object matrix
#6 | 2013-09-05System and method of automated order status retrieval
#7 | 2013-06-13System and method for targeted tuning of a speech recognition system
#8 | 2013-04-18Method, system and software for implementing an automated call routing application in a speech enabled call center environment
#9 | 2013-03-28Method for designing an automated speech recognition (ASR) interface for a customer call center
#10 | 2013-01-31System, method and software for a speech-enabled call routing application using an action-object matrix
#11 | 2013-01-10System and method of determining call treatment of repeat calls
#12 | 2012-12-20Call routing system and method of using the same
#13 | 2012-10-25System and method for providing customer activities while in queue
#14 | 2011-05-05System and method for automated customer feedback
#15 | 2011-01-27Method for integrating user models to interface design
#16 | 2011-01-25System and method for automated customer feedback
#17 | 2011-01-11DSL video service with storage
#18 | 2010-09-16System and method for speech-enabled call routing
#19 | 2010-04-15Call routing system and method of using the same
#20 | 2010-04-08Evaluating prompt alternatives for speech-enabled applications
#21 | 2010-03-11Method, system and software for implementing an automated call routing application in a speech enabled call center environment
#22 | 2010-03-11System, method and software for transitioning between speech-enabled applications using action-object matrices
#23 | 2010-03-04System and method of determining call treatment of repeat calls
#24 | 2010-02-18System and method for independently recognizing and selecting actions and objects in a speech recognition system
#25 | 2009-11-19System and method for targeted tuning of a speech recognition system
#26 | 2009-07-09Method for integrating user models to interface design
#27 | 2009-06-11Developing interactive call center agent personas
#28 | 2009-03-19Method for designing an automated speech recognition (ASR) interface for a customer call center
#29 | 2009-03-12SYSTEM AND METHOD OF UTILIZING A HYBRID SEMANTIC MODEL FOR SPEECH RECOGNITION
#30 | 2009-02-05Sequential presentation of long instructions in an interactive voice response system
#31 | 2008-12-18Method and system for automating the creation of customer-centric interfaces
#32 | 2008-11-06System and method for providing customer activities while in queue
#33 | 2008-10-30System, method and software for a speech-enabled call routing application using an action-object matrix
#34 | 2008-08-26System and method for providing caller activities while in queue
#35 | 2008-05-29Call Routing from First to Second Dialog of Interactive Voice Response System
#36 | 2008-05-27Method and system for automating the creation of customer-centric interfaces
#37 | 2008-04-17Sequential presentation of long instructions in an interactive voice response system
#38 | 2008-02-14System and method for facilitating call routing using speech recognition
#39 | 2008-01-10System and method for routing calls
#40 | 2008-01-03System and method for automating handling of slamming and cramming complaints
#41 | 2007-12-04Sequential presentation of long instructions in an interactive voice response system
#42 | 2007-10-18System and method for processing speech
#43 | 2007-07-24System and method for selection of a voice user interface dialogue
#44 | 2007-05-31Call routing from first to second dialog of interactive voice response system
#45 | 2007-05-31Method for evaluating customer call center system designs
#46 | 2007-05-31Directory assistance dialog with configuration switches to switch from automated speech recognition to operator-assisted dialog
#47 | 2007-05-29Method to identify and categorize customer's goals and behaviors within a customer service center environment
#48 | 2007-03-22Efficiently routing customer inquiries created with a self-service application
#49 | 2007-03-01System and method to access content from a speech-enabled automated system
#50 | 2007-02-01System and method for analysis and adjustment of speech-enabled systems
#51 | 2007-02-01System and method of automated order status retrieval
#52 | 2007-02-01System and method for automated performance monitoring for a call servicing system
#53 | 2007-01-25Call routing system and method of using the same
#54 | 2006-12-28Call routing system and method of using the same
#55 | 2006-11-21Interface and method of designing an interface
#56 | 2006-11-16Dynamic and adaptable system and method for selecting a user interface dialogue model
#57 | 2006-11-16System and method of determining call treatment of repeat calls
#58 | 2006-10-31Method and system for automating the analysis of word frequencies
#59 | 2006-10-05Method for integrating user models to interface design
#60 | 2006-09-07System and method for on hold caller-controlled activities and entertainment
#61 | 2006-08-24System and method for caller-controlled music on-hold
#62 | 2006-08-01Method for integrating user models to interface design
#63 | 2006-07-20System and method for independently recognizing and selecting actions and objects in a speech recognition system
#64 | 2006-07-20System and method of utilizing a hybrid semantic model for speech recognition
#65 | 2006-07-18Dynamic and adaptable system and method for selecting a user interface dialogue model
#66 | 2006-07-13System and method for speech-enabled call routing
#67 | 2006-06-29System and method for facilitating call routing using speech recognition
#68 | 2006-06-20Telephone call processing in an interactive voice response call management system
#69 | 2006-06-01System and method for utilizing confidence levels in automated call routing
#70 | 2006-05-11Intelligently routing customer communications
#71 | 2006-03-30System and method for optimizing prompts for speech-enabled applications
#72 | 2006-03-16System and method for analysis and adjustment of speech-enabled systems
#73 | 2006-03-09System and method for adapting the level of instructional detail provided through a user interface
#74 | 2006-03-02Method, system and software for implementing an automated call routing application in a speech enabled call center environment
#75 | 2006-02-16System and method for targeted tuning module of a speech recognition system
#76 | 2006-02-02Method for identifying and prioritizing customer care automation
#77 | 2006-02-02Method and system for mapping caller information to call center agent transactions
#78 | 2006-01-26Announcement system and method of use
#79 | 2006-01-12Directory assistance dialog with configuration switches to switch from automated speech recognition to operator-assisted dialog
#80 | 2005-11-24Method for designing an automated speech recognition (ASR) interface for a customer call center
#81 | 2005-11-17System, method and software for transitioning between speech-enabled applications using action-object matrices
#82 | 2005-11-03System, method and software for enabling task utterance recognition in speech enabled systems
#83 | 2005-10-27User interface for "how to use" application of automated self service call center
#84 | 2005-09-08System, method and software for delivering targeted content to queued users
#85 | 2005-08-18System and method for managing recognition errors in a multiple dialog state environment
#86 | 2005-08-04Method, software and system for developing interactive call center agent personas
#87 | 2005-06-23Intelligently routing customer communications
#88 | 2005-06-16System, method and software for a speech-enabled call routing application using an action-object matrix
#89 | 2005-06-16Natural language web site interface
#90 | 2005-04-14System and method for automated customized content delivery for web sites
#91 | 2005-04-14System and method for the automated analysis of performance data
#92 | 2005-04-07System, method & software for a user responsive call center customer service delivery solution
#93 | 2005-03-17System and method for processing complaints
#94 | 2005-03-10System and method for the automated collection of data for grammar creation
#95 | 2005-03-03Method for evaluating customer call center system designs
#96 | 2005-02-24Call routing from manual to automated dialog of interactive voice response system
#97 | 2005-02-08System and method for automating customer slamming and cramming complaints
#98 | 2005-02-03Directory assistance dialog with configuration switches to switch from automated speech recognition to operator-assisted dialog
#99 | 2005-01-25Method for evaluating customer call center system designs
#100 | 2005-01-13Telephone call center with method for providing customer with wait time updates
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