Jonathan Braganza

CONTINUOUS MULTI-LAYER AUTHENTICATION MODEL AND SYSTEM

MEDIA AUTO-RECOVERY METHOD AND SYSTEM FOR DIGITAL COMMUNICATION

DYNAMIC RECREATION OF EXISTING WORKFLOW IVR MENUS USING INTELLIGENT GENERATIVE MODELS

SYSTEM AND METHOD FOR PERSONALIZED CALL MANAGEMENT AND TALK AUTOMATION

METHOD FOR DYNAMIC NAVIGATION MAPPING IN VIRTUAL REALITY ENVIRONMENTS BASED ON HYBRID DATA INTEGRATION

Customer request routing system based on customers and agents

ELECTRONIC COMMUNICATION SYSTEM AND METHOD WITH ADAPTIVE PERSONALIZATION AND COACHING

METAVERSE SERVICE CENTER QUEUING USING AN AVATAR

SYSTEM AND METHOD FOR DIGITAL ASSISTANCE THROUGH A DISPLAY DEVICE

DEEPFAKE AUDIO DETECTION SYSTEM AND METHOD

DEVICE, SYSTEM AND METHOD FOR PROVIDING MACHINE LEARNING PROMPTS ON A CALL AT A CONTACT CENTER SERVER

GENERATIVE AI PLATFORM INTEGRATION WITH VIDEO CONFERENCING

SYSTEM FOR AN AGENT TO SIMULTANEOUSLY SERVICE MULTIPLE CUSTOMER DEVICES

AGENT SYSTEM FOR SIMULTANEOUSLY SERVICING MULTIPLE CUSTOMER DEVICES

Customer advocacy through a virtual assistant coupled to a contact center

METHOD OF DETERMINING A VALUE OF A NON-FUNGIBLE TOKEN IN A COMPUTING SYSTEM

Automated pausing of audio and/or video during a conferencing session

Electronic communication system and method with sentiment analysis

CUSTOMER REQUEST ROUTING BASED ON SOCIAL MEDIA CLOUT OF CUSTOMERS AND AGENTS

On-demand contact center electronic communication system and method

Generating action items during a conferencing session

In-conference question summary system

Method to supply contact center resources during overflow state using back office personnel

Electronic communication system and method with sentiment analysis

Electronic communication system for providing expert information and method of using same

System and method for recording and reviewing mixed-media communications