David C. Lee

Method and system for conference room scheduling

Method and system for queuing calls based on call time commitment

Wirelessly-enabled identification of digital media generated at an event

System and Method for Using the Reliability of an Agent's Connectivity as an Agent Selection Criteria

Method and system for managing message communications

Reporting participant attention level to presenter during a web-based rich-media conference

Method and System for Presenting Information Relating to Recorded Content

Method and System for Conference Room Scheduling

Connection recovery in a call center

Triggering call-handling events

Method and system for handling a queued automatic call distributor call

System and method for providing contextual information to a called party

Method and system for providing a contact attempt service

System and method for associating due dates with messages

System and method for providing queue time credit for self-servicing callers

Method and system for providing agent training

System and method for improved contact center services to disabled callers

Method and system for the automated answering and holding of a call

Method and system of automatically pausing an automated voice session

Method and system of pausing an IVR session

Externally interrupting a communication session

System and method for voice scheduling and multimedia alerting

Method and system for application development