Bobby Sams

Method and apparatus for proper routing of customers

Dynamic load balancing between multiple locations with different telephony system

Reporting dial up access problems using a real-time automated system

Method and apparatus for issuing a credit

Intelligently providing dialup access numbers using an automated voice response system

Dynamic load balancing between multiple locations with different telephony system

Method for identifying and responding to chronic callers in an interactive voice response system

Method and apparatus for automated billing and crediting of customer accounts

Method and apparatus for proper routing of customers

Configurable interactive voice response messaging control and monitoring system and method

Method and apparatus for locating wireless access points

Method and apparatus for managing surveys across service centers

Method and apparatus for maintaining automated call transfers between service centers

Presenting dialup access numbers status information using an automated voice response system

System and method for real time monitoring an interactive voice response system

System and method for automatically notifying a customer via phone of service restoration

System and method for IVR transfer of an inbound call

System and method for enhanced network monitoring

Intelligently providing dialup access numbers using an automated voice response system

Using information about dialup access numbers in a service region to support customer service interactions

Dynamic load balancing between multiple locations with different telephony system

Automated password reset via an interactive voice response system

Resetting access account passwords of a multitude of compartmentalized systems

Reporting dial-up access problems using a real-time automated system