Northglenn, Colorado
United States
20
2019-10-03
The entities that hold a legal rights for patent applications filed by inventor Kohler Joylee E.:
Joylee E. Kohler from Northglenn, US has applied for patents for these inventions. The list has both pending applications and granted patents:
PREMISES ENABLED MOBILE KIOSK, USING CUSTOMERS' MOBILE COMMUNICATION DEVICE
#2 | 2013-09-26SYSTEM AND METHOD FOR CONTEXT-SENSITIVE ADDRESS BOOK
#3 | 2013-08-29Instant message contact management in a contact center
#4 | 2013-03-07System and method for providing service by a first agent while waiting for a second agent
#5 | 2013-02-14SYSTEM AND METHOD FOR ANALYZING CONTACT CENTER METRICS FOR A HETEROGENEOUS CONTACT CENTER
#6 | 2013-01-10System and method for scheduling based on service completion objectives
#7 | 2012-07-19System and method for delivering a contact to a preferred agent after a set wait period
#8 | 2012-04-05SYSTEM AND METHOD FOR RESPONDING TO CHANGING CONDITIONS IN CONTACT CENTERS
#9 | 2012-04-05System and method for adaptive multiple contact assignment
#10 | 2011-08-16Using true value in routing work items to resources
#11 | 2011-05-03Multi-service request within a contact center
#12 | 2010-11-25Instant message contact management in a contact center
#13 | 2010-06-08Contact center and method for tracking and acting on one and done customer contacts
#14 | 2010-05-13System and method for identifying and managing customer needs
#15 | 2010-05-04Multi-tasking tracking agent
#16 | 2010-02-11Premises enabled mobile kiosk, using customers' mobile communication device
#17 | 2006-11-30Method for discovering problem agent behaviors
#18 | 2005-12-06Method and apparatus for rotating auto reserve agents
#19 | 2005-08-18Post-termination contact management
#20 | 2005-01-25Accent-based matching of a communicant with a call-center agent
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