Mountain View, California
United States
48
2011-12-20
The entities that hold a legal rights for patent applications filed by inventor Patel Labhesh:
Labhesh Patel from Mountain View, US has applied for patents for these inventions. The list has both pending applications and granted patents:
System and method for integrated queue management
#2 | 2010-02-02Method and system for automatic call distribution based on customized logic relating to agent behavior
#3 | 2009-10-13Method and system for caller association
#4 | 2009-10-13System and method for providing fault tolerant IP services
#5 | 2009-05-26System and method for recovering from endpoint failure in a communication session
#6 | 2009-02-10Text to speech system and method having interactive spelling capabilities
#7 | 2008-11-25System and method for assigning call priority
#8 | 2008-02-19System and method for indicating the priority of voice over internet protocol (VoIP) calls
#9 | 2008-01-17System and method for securing transactions in a contact center environment
#10 | 2007-12-06Dynamic and hybrid RFID
#11 | 2007-10-30System and method for securing transactions in a contact center environment
#12 | 2007-10-04Navigation and coordination during emergencies
#13 | 2007-08-16Multiple device and/or user association
#14 | 2007-06-26Method and system for conducting a conference call
#15 | 2006-12-21System and method for associating due dates with messages
#16 | 2006-11-30System and method for providing a presence based Camp-On feature in a communications environment
#17 | 2006-11-23System and method for providing interactive communications
#18 | 2006-11-23System and method for return to agents during a contact center session
#19 | 2006-11-16Method and system for providing agent training
#20 | 2006-11-16System and method for improved contact center services to disabled callers
#21 | 2006-11-02System and method for providing a reverse camp-on feature in a communications environment
#22 | 2006-10-26Method and system for distributing calls
#23 | 2006-10-26Method and system for handling calls at an automatic call distribution system
#24 | 2006-10-12Method and system for providing a camp-on service
#25 | 2006-10-05Dynamic and hybrid RFID
#26 | 2006-09-21Automated contacting of support centers and sharing of product information via RFID
#27 | 2006-09-21Navigation and coordination during emergencies
#28 | 2006-09-21Multiple device and/or user association
#29 | 2006-09-14Method and system for transferring a call at an automatic call distribution system
#30 | 2006-08-31Methods and devices for providing alerts for spoilage and hazardous combinations
#31 | 2006-08-24Method and system for reserving resources of a multipoint conference
#32 | 2006-08-17Method and system using presence information to improve services provided by automatic call distribution centers
#33 | 2006-08-10Ubiquitous transfer of a phone number to another phone
#34 | 2006-08-08Method and system for automatic call distribution based on network resource availability and agent skills
#35 | 2006-08-03System and method for tracing and logging for software module
#36 | 2006-08-03Method and system for reserving facility resources for a conference
#37 | 2006-07-06Method and system for providing a conference service using speaker selection
#38 | 2006-06-15Method and system for communicating with an automatic call distributor system agent
#39 | 2006-06-15Method and system of pausing an IVR session
#40 | 2006-03-09Method and system for automatic call distribution
#41 | 2006-03-09Method and system for blocking communication within a conference service
#42 | 2005-11-24System and method for voice scheduling and multimedia alerting
#43 | 2005-10-27Enhanced call pickup
#44 | 2005-10-20Enhanced extension mobility
#45 | 2005-09-29Presence-based management in a communication network
#46 | 2005-09-08Method and system for managing communication sessions between a text-based and a voice-based client
#47 | 2005-03-03Method and system for utilizing proxy designation in a call system
#48 | 2005-03-03Method and system for managing calls of an automatic call distributor
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