Patrick Tendick

RISK ASSESSMENT SYSTEM

System initiated dialog adjustment

Social messaging hold and wait treatment systems

On-topic monitor

SYSTEMS AND METHODS FOR LIFECYCLE MANAGEMENT OF LIMITED DURATION KNOWLEDGE IN AUTOMATED INTERACTION SYSTEMS

Predictive analytics and services

Predictive model for abandoned calls

Management of contact center group metrics

Prediction of contact center interactions

Agent rating prediction and routing

Variable capture between applications

Reporting on call center data across multiple concurrent activity sources

Method and apparatus for a publish-subscribe system with templates for role-based view of subscriptions

Database structures and administration techniques for generalized localization of database items

Method for predicting call waiting times

Interactive flowgraph for analyzing caller utterances

Method and Apparatus for a Publish-Subscribe System with Access Controls

Method and apparatus for dynamically adjusting membership of a communication flow expression

Method and apparatus for automatic notification and response based on communication flow expressions having dynamic context

Method and apparatus for a publish-subscribe system with templates for role-based view of subscriptions

Method and apparatus for a publish-subscribe system with access controls

Method and apparatus for a publish-subscribe system with third party subscription delivery

Method and apparatus for event notification based on the identity of a calling party