Broomfield, Colorado
United States
82
2018-07-26
The entities that hold a legal rights for patent applications filed by inventor Steiner Robert C.:
Robert C. Steiner from Broomfield, US has applied for patents for these inventions. The list has both pending applications and granted patents:
Mechanism for work assignment in a graph-based contact center
#2 | 2016-12-29BITMAPS FOR NEXT GENERATION CONTACT CENTER
#3 | 2016-12-08HIGH PERFORMANCE QUEUELESS CONTACT CENTER
#4 | 2015-12-03Mechanism for work assignment in a graph-based contact center
#5 | 2015-12-03Mechanism for adaptive modification of an attribute tree in graph based contact centers
#6 | 2015-12-03MECHANISM FOR AVOIDANCE IN A GRAPH BASED CONTACT CENTER
#7 | 2015-12-03Mechanism for creation and utilization of an attribute tree in a contact center
#8 | 2015-12-03GRAPH DATABASE FOR A CONTACT CENTER
#9 | 2015-05-21Contact advocate
#10 | 2015-05-07Strategy pairing
#11 | 2015-04-16Sharing dynamic variables in a high availability environment
#12 | 2015-04-02STACKABLE STRATEGIES
#13 | 2015-04-02Method, apparatus, and system for providing ripple reduction using near term simulation for optional sequencing
#14 | 2015-03-12System and method for managing agent schedules in a contact center
#15 | 2015-03-12Managing transaction complexity in a contact center
#16 | 2015-03-05Work assignment with bot agents
#17 | 2015-02-12Conditional attribute mapping in work assignment
#18 | 2015-01-01Dynamic redistribution of percent allocated calls during outages
#19 | 2015-01-01DYNAMIC EVENT TYPE ON CALENDARS
#20 | 2015-01-01TIME DIVISION CALENDAR SEGMENTATION
#21 | 2014-12-11HIGH AVAILABILITY SNAPSHOT CORE
#22 | 2014-09-18METHOD, APPARATUS, AND SYSTEM FOR PROVIDING HEALTH MONITORING EVENT ANTICIPATION AND RESPONSE
#23 | 2014-09-18Secret transfers in contact centers
#24 | 2014-09-18Global logging and analysis system
#25 | 2014-09-11VIEWER PATTERN ANALYSIS
#26 | 2014-08-14Interruptible work reassignment
#27 | 2014-08-07METHOD, APPARATUS, AND SYSTEM FOR PROVIDING AND USING A SCHEDULING DELTA QUEUE
#28 | 2014-06-12Qualifier set creation for work assignment engine
#29 | 2014-05-01System and method for efficiently managing large contact centers
#30 | 2014-03-20SCARCE RESOURCES MANAGEMENT
#31 | 2014-03-20WORK ASSIGNMENT THROUGH MERGED SELECTION MECHANISMS
#32 | 2014-03-20MULTIPLE SIMULTANEOUS CONTACT CENTER OBJECTIVES
#33 | 2014-03-20System, method, and apparatus for determining effectiveness of advanced call center routing algorithms
#34 | 2014-03-20Risks for waiting for well-matched
#35 | 2014-03-20Automatic call notification groups
#36 | 2014-03-20Incorporating interactive voice response functions into a work assignment engine script
#37 | 2013-10-31Work assignment deferment during periods of agent surplus
#38 | 2013-10-24Multi-tasking relief
#39 | 2013-10-10Qualifier set creation for work assignment engine
#40 | 2013-08-29Adaptive estimated wait time predictor
#41 | 2013-08-29Customer service teaming
#42 | 2013-08-29DYNAMIC ADJUSTMENT OF MULTI-DIMENSIONAL ROUTING RULE
#43 | 2013-08-29BREAK INJECTION AT WORK ASSIGNMENT ENGINE OF CONTACT CENTER
#44 | 2013-08-29Adjustment of contact routing decisions to reward agent behavior
#45 | 2013-08-29Context-based dynamic adjustment to pacing algorithm
#46 | 2013-08-15TRUE GEO-REDUNDANT HOT-STANDBY SERVER ARCHITECTURE
#47 | 2013-04-04SWITCHING ROUTING ALGORITHMS TO OPTIMIZE SATISFACTION OF LONG-TERM COMMITMENTS
#48 | 2013-04-04Analytics feedback and routing
#49 | 2013-04-04Interrupting auxiliary agents
#50 | 2013-02-05Variable compression queue
#51 | 2013-01-24Agent skill promotion and demotion based on contact center state
#52 | 2012-12-20Goal-based estimated wait time
#53 | 2012-11-01DYNAMIC WORK ASSIGNMENT STRATEGIES BASED ON MULTIPLE ASPECTS OF AGENT PROFICIENCY
#54 | 2012-07-31Dynamic work assignment strategies based on multiple aspects of agent proficiency
#55 | 2012-05-31PREDICTED PERCENT SERVICE LEVEL
#56 | 2011-10-20View and metrics for a queueless contact center
#57 | 2011-10-20Automated mechanism for populating and maintaining data structures in a queueless contact center
#58 | 2011-10-20One-to-one matching in a contact center
#59 | 2011-10-20HIGH PERFORMANCE QUEUELESS CONTACT CENTER
#60 | 2011-10-20Bitmaps for next generation contact center
#61 | 2011-10-11Apparatus and method for call center call-back
#62 | 2011-05-24Method and apparatus for the simultaneous delivery of multiple contacts to an agent
#63 | 2011-05-24Wait time predictor for long shelf-life work
#64 | 2011-03-31Customized algorithm and method of mixing multiple different algorithms
#65 | 2011-03-24Bidding work assignment on conference/subscribe RTP clearing house
#66 | 2011-03-03Flow through call control
#67 | 2011-02-24Mechanism for multisite service state description
#68 | 2011-02-24MECHANISM FOR FAST EVALUATION OF POLICIES IN WORK ASSIGNMENT
#69 | 2010-12-23Mechanisms for temporal building and parsing SIP messages
#70 | 2010-12-23Signaling using binary form of SIP messages
#71 | 2010-11-25Grid-based contact center
#72 | 2009-03-03Method and apparatus for scheduling tasks
#73 | 2008-11-27Issue or transaction tracking by using presence information and instant messaging
#74 | 2008-11-06Method and apparatus for assessing the status of work waiting for service
#75 | 2008-11-06Method and apparatus for assessing the status of work waiting for service
#76 | 2008-11-06Method and apparatus for assessing the status of work waiting for service
#77 | 2007-07-03Method and apparatus for graphically manipulating data tables
#78 | 2006-01-19Method and apparatus for supporting individualized selection rules for resource allocation
#79 | 2005-03-31Method and apparatus for load balancing work on a network of servers based on the probability of being serviced within a service time goal
#80 | 2005-03-31Contact center resource allocation based on work bidding/auction
#81 | 2005-03-31Method and apparatus for business time computation in a resource allocation system
#82 | 2005-03-31Method and apparatus for assessing the status of work waiting for service
51450 ⎘