Cambridge, Massachusetts
United States
13
2023-11-30
The entities that hold a legal rights for patent applications filed by inventor Peterson Patrick:
Patrick Peterson from Cambridge, US has applied for patents for these inventions. The list has both pending applications and granted patents:
Time tolerant prompt detection
#2 | 2023-06-15Time tolerant prompt detection
#3 | 2023-06-08Prompt detection by dividing waveform snippets into smaller snipplet portions
#4 | 2006-08-15Systems and methods for providing audio information to service agents
#5 | 2006-05-02Apparatus and method for visually representing behavior of a user of an automated response system
#6 | 2006-02-21Apparatus and method for monitoring performance of an automated response system
#7 | 2005-11-29System and method for observing calls to a call center
#8 | 2005-08-30Apparatus and method for visually representing events in calls handled by an automated response system
#9 | 2005-07-26System and method for assessing a call center
#10 | 2005-06-07Apparatus and method for logging events that occur when interacting with an automated call center system
#11 | 2005-05-24System and method for annotating recorded information from contacts to contact center
#12 | 2005-04-19Apparatus and method for quantifying an automation benefit of an automated response system
#13 | 2005-04-12Apparatus and method for analyzing routing of calls in an automated response system
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