Austin, Texas
United States
45
2014-10-23
The entities that hold a legal rights for patent applications filed by inventor Martin John M.:
John M. Martin from Austin, US has applied for patents for these inventions. The list has both pending applications and granted patents:
Method for designing an automated speech recognition (ASR) interface for a customer call center
#2 | 2013-11-07System, method and software for a speech-enabled call routing application using an action-object matrix
#3 | 2013-03-28Method for designing an automated speech recognition (ASR) interface for a customer call center
#4 | 2013-01-31System, method and software for a speech-enabled call routing application using an action-object matrix
#5 | 2012-10-25System and method for providing customer activities while in queue
#6 | 2010-04-08Evaluating prompt alternatives for speech-enabled applications
#7 | 2009-06-11Developing interactive call center agent personas
#8 | 2009-03-19Method for designing an automated speech recognition (ASR) interface for a customer call center
#9 | 2009-02-05Method and system for an automated departure strategy
#10 | 2008-12-18Method and system for automating the creation of customer-centric interfaces
#11 | 2008-11-06System and method for providing customer activities while in queue
#12 | 2008-10-30System, method and software for a speech-enabled call routing application using an action-object matrix
#13 | 2008-09-18System and method for analyzing automatic speech recognition performance data
#14 | 2008-08-26System and method for providing caller activities while in queue
#15 | 2008-05-27Method and system for automating the creation of customer-centric interfaces
#16 | 2008-02-14System and method for facilitating call routing using speech recognition
#17 | 2008-01-03System and method for automating handling of slamming and cramming complaints
#18 | 2007-10-18System and method for processing speech
#19 | 2007-05-31Directory assistance dialog with configuration switches to switch from automated speech recognition to operator-assisted dialog
#20 | 2007-05-31Customer-centric interface and method of designing an interface
#21 | 2007-05-29Method to identify and categorize customer's goals and behaviors within a customer service center environment
#22 | 2007-02-01System and method for analysis and adjustment of speech-enabled systems
#23 | 2006-12-05Method and system for an automated disambiguation
#24 | 2006-11-21Interface and method of designing an interface
#25 | 2006-11-16Method and system for an automated disambiguation
#26 | 2006-10-31Method and system for automating the analysis of word frequencies
#27 | 2006-08-31Method and system for an automated departure strategy
#28 | 2006-07-11Method of designing a telecommunications call center interface
#29 | 2006-06-29System and method for facilitating call routing using speech recognition
#30 | 2006-06-13Method and system for an automated departure strategy
#31 | 2006-03-30System and method for optimizing prompts for speech-enabled applications
#32 | 2006-03-16System and method for analysis and adjustment of speech-enabled systems
#33 | 2006-01-12Directory assistance dialog with configuration switches to switch from automated speech recognition to operator-assisted dialog
#34 | 2005-11-24Method for designing an automated speech recognition (ASR) interface for a customer call center
#35 | 2005-10-27User interface for "how to use" application of automated self service call center
#36 | 2005-08-18System and method for managing recognition errors in a multiple dialog state environment
#37 | 2005-08-04Method, software and system for developing interactive call center agent personas
#38 | 2005-06-16System, method and software for a speech-enabled call routing application using an action-object matrix
#39 | 2005-04-14System and method for analyzing automatic speech recognition performance data
#40 | 2005-04-14System and method for the automated analysis of performance data
#41 | 2005-04-07System, method & software for a user responsive call center customer service delivery solution
#42 | 2005-03-17System and method for processing complaints
#43 | 2005-02-08System and method for automating customer slamming and cramming complaints
#44 | 2005-02-03Directory assistance dialog with configuration switches to switch from automated speech recognition to operator-assisted dialog
#45 | 2005-01-11System and method for the automated analysis of performance data
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