Round Rock, Texas
United States
54
2014-10-23
The entities that hold a legal rights for patent applications filed by inventor Knott Benjamin A.:
Benjamin A. Knott from Round Rock, US has applied for patents for these inventions. The list has both pending applications and granted patents:
Method for designing an automated speech recognition (ASR) interface for a customer call center
#2 | 2014-08-07SYSTEM AND METHOD FOR AUTOMATED CUSTOMER FEEDBACK
#3 | 2013-11-07System, method and software for a speech-enabled call routing application using an action-object matrix
#4 | 2013-04-18Method, system and software for implementing an automated call routing application in a speech enabled call center environment
#5 | 2013-03-28Method for designing an automated speech recognition (ASR) interface for a customer call center
#6 | 2013-01-31System, method and software for a speech-enabled call routing application using an action-object matrix
#7 | 2012-10-25System and method for providing customer activities while in queue
#8 | 2011-05-05System and method for automated customer feedback
#9 | 2011-01-25System and method for automated customer feedback
#10 | 2011-01-11DSL video service with storage
#11 | 2010-04-08Evaluating prompt alternatives for speech-enabled applications
#12 | 2010-03-11Method, system and software for implementing an automated call routing application in a speech enabled call center environment
#13 | 2010-03-11System, method and software for transitioning between speech-enabled applications using action-object matrices
#14 | 2009-07-28Method and system for controlling the operation of hyperlinks
#15 | 2009-06-11Developing interactive call center agent personas
#16 | 2009-03-19Method for designing an automated speech recognition (ASR) interface for a customer call center
#17 | 2008-12-18Method and system for automating the creation of customer-centric interfaces
#18 | 2008-11-06System and method for providing customer activities while in queue
#19 | 2008-10-30System, method and software for a speech-enabled call routing application using an action-object matrix
#20 | 2008-08-26System and method for providing caller activities while in queue
#21 | 2008-05-27Method and system for automating the creation of customer-centric interfaces
#22 | 2008-02-14System and method for facilitating call routing using speech recognition
#23 | 2008-01-03System and method for automating handling of slamming and cramming complaints
#24 | 2007-10-18System and method for processing speech
#25 | 2007-07-24System and method for selection of a voice user interface dialogue
#26 | 2007-05-31Method for evaluating customer call center system designs
#27 | 2006-11-16Dynamic and adaptable system and method for selecting a user interface dialogue model
#28 | 2006-11-16System and method of determining call treatment of repeat calls
#29 | 2006-10-31Method and system for automating the analysis of word frequencies
#30 | 2006-07-18Dynamic and adaptable system and method for selecting a user interface dialogue model
#31 | 2006-06-29System and method for facilitating call routing using speech recognition
#32 | 2006-05-11Intelligently routing customer communications
#33 | 2006-03-30System and method for optimizing prompts for speech-enabled applications
#34 | 2006-03-02Method, system and software for implementing an automated call routing application in a speech enabled call center environment
#35 | 2005-11-24Method for designing an automated speech recognition (ASR) interface for a customer call center
#36 | 2005-11-17System, method and software for transitioning between speech-enabled applications using action-object matrices
#37 | 2005-11-03System, method and software for enabling task utterance recognition in speech enabled systems
#38 | 2005-10-27User interface for "how to use" application of automated self service call center
#39 | 2005-09-08System, method and software for delivering targeted content to queued users
#40 | 2005-08-18System and method for managing recognition errors in a multiple dialog state environment
#41 | 2005-08-04Method, software and system for developing interactive call center agent personas
#42 | 2005-06-23Intelligently routing customer communications
#43 | 2005-06-16System, method and software for a speech-enabled call routing application using an action-object matrix
#44 | 2005-06-16Natural language web site interface
#45 | 2005-04-14System and method for automated customized content delivery for web sites
#46 | 2005-04-14System and method for the automated analysis of performance data
#47 | 2005-04-07System, method & software for a user responsive call center customer service delivery solution
#48 | 2005-03-17System and method for processing complaints
#49 | 2005-03-10System and method for the automated collection of data for grammar creation
#50 | 2005-03-03Method for evaluating customer call center system designs
#51 | 2005-02-08System and method for automating customer slamming and cramming complaints
#52 | 2005-01-25Method for evaluating customer call center system designs
#53 | 2005-01-13Telephone call center with method for providing customer with wait time updates
#54 | 2005-01-11System and method for the automated analysis of performance data
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