Austin, Texas
United States
59
2019-11-14
The entities that hold a legal rights for patent applications filed by inventor BROWN Douglas:
Douglas BROWN from Austin, US has applied for patents for these inventions. The list has both pending applications and granted patents:
Methods and systems for determining and displaying business relevance of telephonic communications between customers and a contact center
#2 | 2018-11-13Customer satisfaction analysis of caller interaction event data system and methods
#3 | 2018-08-09System and methods for analyzing online forum language
#4 | 2018-07-19Real-time customer profile based predictive routing
#5 | 2018-04-26Delayed-assignment predictive routing and methods
#6 | 2018-03-22Methods and system for reducing false positive voice print matching
#7 | 2018-02-01Trend basis and behavioral analytics system and methods
#8 | 2017-10-19Telephonic communication routing system based on customer satisfaction
#9 | 2017-10-05Coaching portal and methods based on behavioral assessment data
#10 | 2017-09-21Trend identification and behavioral analytics system and methods
#11 | 2017-09-14System and methods for analyzing multichannel communications including voice data
#12 | 2017-07-20Customer satisfaction-based predictive routing and methods
#13 | 2017-06-01Method and system for analyzing caller interaction event data
#14 | 2017-05-25Adaptive occupancy real-time predictive routing
#15 | 2016-11-24Customer satisfaction system and method based on behavioral assessment data
#16 | 2016-11-17Responsive communication system for analyzed multichannel electronic communication
#17 | 2016-11-10Dynamic occupancy predictive routing and methods
#18 | 2016-09-22Method and system for generating a responsive communication based on behavioral assessment data
#19 | 2016-04-14Method and system for automatically routing a telephonic communication
#20 | 2016-03-24Method and system of searching for communications for playback or analysis
#21 | 2015-11-26Real-time predictive routing
#22 | 2015-11-19Methods and system for analyzing multichannel electronic communication data
#23 | 2015-11-12System for automatically routing a communication
#24 | 2015-10-29Optimized predictive routing and methods
#25 | 2015-06-04Method and system for automatically routing a telephonic communication
#26 | 2015-06-04Methods and apparatus for identifying fraudulent callers
#27 | 2015-02-05Method and system for automatically routing a telephonic communication
#28 | 2015-02-05Real-time predictive routing
#29 | 2014-12-11Systems and methods for analyzing coaching comments
#30 | 2014-12-04Optimized predictive routing and methods
#31 | 2014-12-04Optimized predictive routing and methods
#32 | 2014-10-21Real-time predictive routing
#33 | 2014-10-09Method and system for analyzing a communication by applying a behavioral model thereto
#34 | 2014-10-02Method and system for automatically routing a telephonic communication
#35 | 2014-09-18Methods and system for analyzing multichannel electronic communication data
#36 | 2014-09-18Methods and system for analyzing multichannel electronic communication data
#37 | 2014-09-18Real-time predictive routing
#38 | 2014-09-04Customer-based interaction outcome prediction methods and system
#39 | 2014-09-04Customer-based interaction outcome prediction methods and system
#40 | 2014-05-15Methods and apparatus for identifying fraudulent callers
#41 | 2014-03-06Method and system for analyzing a communication by applying a behavioral model thereto
#42 | 2011-10-13Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model thereto
#43 | 2009-04-23Methods and systems for determining inappropriate threats during a telephonic communication between a customer and a contact center
#44 | 2009-04-23System and methods for determining trends in electronic communications
#45 | 2009-04-23Methods and systems for determining segments of a telephonic communication between a customer and a contact center to classify each segment of the communication, assess negotiations, and automate setup time calculation
#46 | 2009-04-23Methods and systems for determining customer hang-up during a telephonic communication between a customer and a contact center
#47 | 2009-04-23Methods and systems for verifying typed objects or segments of a telephonic communication between a customer and a contact center
#48 | 2008-10-23Method and system for automatically monitoring contact center performance
#49 | 2008-10-23Method and system determining the complexity of a telephonic communication received by a contact center
#50 | 2008-10-23Method and system for selecting and navigating to call examples for playback or analysis
#51 | 2008-10-02Method and system for aggregating and analyzing data relating to a plurality of interactions between a customer and a contact center and generating business process analytics
#52 | 2008-10-02Method and system for aggregating and analyzing data relating to an interaction between a customer and a contact center agent
#53 | 2008-10-02Method and system for automatically routing a telephonic communication base on analytic attributes associated with prior telephonic communication
#54 | 2008-10-02Method and system for linking customer conversation channels
#55 | 2006-11-23Method and software for training a customer service representative by analysis of a telephonic interaction between a customer and a contact center
#56 | 2006-11-23Method and software for analyzing voice data of a telephonic communication and generating a retention strategy therefrom
#57 | 2006-11-23Method and system for recording an electronic communication and extracting constituent audio data therefrom
#58 | 2006-11-23Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model thereto
#59 | 2006-11-23Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model thereto
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