Lake Bluff, Illinois
United States
46
2019-11-14
The entities that hold a legal rights for patent applications filed by inventor GUSTAFSON David:
David GUSTAFSON from Lake Bluff, US has applied for patents for these inventions. The list has both pending applications and granted patents:
Methods and systems for determining and displaying business relevance of telephonic communications between customers and a contact center
#2 | 2018-11-13Customer satisfaction analysis of caller interaction event data system and methods
#3 | 2018-08-09System and methods for analyzing online forum language
#4 | 2018-07-19Real-time customer profile based predictive routing
#5 | 2018-06-07Outbound customer interaction pairing methods and systems
#6 | 2018-04-26Delayed-assignment predictive routing and methods
#7 | 2018-04-19Personality-based chatbot and methods including non-text input
#8 | 2018-03-22Methods and system for reducing false positive voice print matching
#9 | 2017-10-19Telephonic communication routing system based on customer satisfaction
#10 | 2017-10-05Coaching portal and methods based on behavioral assessment data
#11 | 2017-09-14System and methods for analyzing multichannel communications including voice data
#12 | 2017-07-20Customer satisfaction-based predictive routing and methods
#13 | 2017-06-01Method and system for analyzing caller interaction event data
#14 | 2017-05-25Adaptive occupancy real-time predictive routing
#15 | 2016-12-08QUALITY ASSURANCE ANALYTICS SYSTEMS AND METHODS
#16 | 2016-11-24Customer satisfaction system and method based on behavioral assessment data
#17 | 2016-11-17Responsive communication system for analyzed multichannel electronic communication
#18 | 2016-11-10Dynamic occupancy predictive routing and methods
#19 | 2016-10-13Personality-based chatbot and methods
#20 | 2016-09-22Method and system for generating a responsive communication based on behavioral assessment data
#21 | 2016-04-14Method and system for automatically routing a telephonic communication
#22 | 2016-03-24Method and system of searching for communications for playback or analysis
#23 | 2015-12-24Personality-based intelligent personal assistant system and methods
#24 | 2015-11-26Real-time predictive routing
#25 | 2015-11-26Essay analytics system and methods
#26 | 2015-11-19Methods and system for analyzing multichannel electronic communication data
#27 | 2015-11-12System for automatically routing a communication
#28 | 2015-10-29Optimized predictive routing and methods
#29 | 2015-06-04Method and system for automatically routing a telephonic communication
#30 | 2015-06-04Methods and apparatus for identifying fraudulent callers
#31 | 2015-05-14WEIGHTED PROMOTER SCORE ANALYTICS SYSTEM AND METHODS
#32 | 2015-02-05Method and system for automatically routing a telephonic communication
#33 | 2015-02-05Real-time predictive routing
#34 | 2014-12-04Optimized predictive routing and methods
#35 | 2014-12-04Optimized predictive routing and methods
#36 | 2014-10-21Real-time predictive routing
#37 | 2014-10-09Method and system for analyzing a communication by applying a behavioral model thereto
#38 | 2014-10-02Method and system for automatically routing a telephonic communication
#39 | 2014-09-18Methods and system for analyzing multichannel electronic communication data
#40 | 2014-09-18Methods and system for analyzing multichannel electronic communication data
#41 | 2014-09-18Real-time predictive routing
#42 | 2014-09-04Customer-based interaction outcome prediction methods and system
#43 | 2014-09-04Customer-based interaction outcome prediction methods and system
#44 | 2014-05-15Methods and apparatus for identifying fraudulent callers
#45 | 2014-03-06Method and system for analyzing a communication by applying a behavioral model thereto
#46 | 2008-10-02Method and system for automatically routing a telephonic communication base on analytic attributes associated with prior telephonic communication
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