Amit Singh

Methods and systems for providing a messaging service

Virtual agent response to customer inquiries

Multimedia collaboration in live chat

Guiding calls via graphical user interface

Guiding calls via graphical user interface

Methods and systems for defining a form navigational structure

Rule-based tracking of products based on intelligent identifiers

Methods and systems for integrating a messaging service with an application

Field level concurrency and transaction control for out-of-process object caching

Method and system for virtual agent session monitoring and barge-in

Method and system for mutidimensional virtual online support center

Methods and systems for providing capability management and user administration

System and method for providing managed instant communication (or chat)-based helpdesk services

METHOD AND SYSTEM OF PROVIDING SERVICE ASSISTANCE USING A HIERARCHICAL ORDER OF COMMUNICATION CHANNELS

System and method for providing instant communication based customer support services using voice recognition

System and method for providing chat-based crisis management services

Methods and systems for providing a data access layer

System and method for providing agent managed support via instant messaging

System and method for providing a community portal for chat-based support services

SYSTEM AND METHOD FOR PROVIDING WORKFLOW MONITORING

APPARATUS AND METHOD FOR PROVIDING CALL DEFLECTION

System and method for providing call and chat conferencing