NICE LTD.

SYSTEM AND METHOD FOR PRIORITIZING MIGRATION SEQUENCE OF DATA FILES OF AN APPLICATION FROM A SOURCE-STORAGE IN A SOURCE-SYSTEM TO A TARGET-STORAGE IN A TARGET-SYSTEM IN A CONTACT CENTER

SYSTEM AND METHOD FOR MEASURING AGENT-BURNOUT INDEX AND IDENTIFYING A ROOT-CAUSE IN A CONTACT CENTER

SYSTEM AND METHOD FOR DETECTING MARKET SENTIMENT MANIPULATION THAT IS RELATED TO FINANCIAL INSTRUMENTS TRADING

ACCELERATED SECURITY FOR REAL-TIME DETECTION OF SUSPICIOUS TRANSACTIONS

SYSTEMS AND METHODS FOR DETECTING STRESS USING ARTIFICIAL INTELLIGENCE

System and method for detecting an active-screen in a plurality of screens of different monitors in a media-file of a recorded desktop activity, during playback of the media-file

METHOD FOR IDENTIFYING CONTACT REASON OF A BUSINESS PROCESS DISCOVERED BY A DESKTOP ANALYTICS TOOL

SYSTEMS AND METHODS FOR AUTOMATING SENSITIVE DATA MASKING USING GENERATIVE AI

System and method for artificial intelligence based generation of database queries

Construction of a user questions repository for structured data queries from natural language questions using a large language model

CALL COMPLEXITY COMPUTATION USING IDENTIFIED TOPICS AND TOPIC CHANGES

Systems and methods for contextual clustering

System and method for data center routing

System and method for intelligent and conditional cloud screen recording

Method for dynamically prioritizing inbound interactions in a digital multi-channel contact center

System and method of efficient selection of evaluation form

SYSTEM AND METHOD FOR PLAYING A PERSONALIZED VOICE RECORDING WITH A STATUS UPDATE TO FOLLOW-UP CUSTOMER ON AN INBOUND CALL IN A CONTACT CENTER

System and method for supporting effective campaign management in a cloud-based contact center platform

System and method to prioritize and resume disconnected customer interactions

Methods for discovery of new automation routine types

Digital image analysis of social media posts using machine learning models for sentiment identification and recommended actions

COMPUTERIZED-METHOD FOR IDENTIFYING SYNTHETIC IDENTITY FRAUD OPERATING A FINANCIAL-ACTIVITY IN A DIGITAL FINANCIAL ACCOUNT, IN A FINANCIAL INSTITUTION

System and method for detecting agent sharing credentials

COMPUTERIZED-METHOD AND COMPUTERIZED-SYSTEM FOR TRAINING AND APPLYING A MACHINE LEARNING (ML) TEXTUAL BEHAVIORAL IDENTIFICATION MODEL TO AUTHENTICATE AN AGENT, IN A DIGITAL MULTI-CHANNEL ENVIRONMENT

System and method for displaying real-time code of embedded code in a browser-window of a software application

Computerized-method and computerized-system for sensitive data redaction from screenshots

SYSTEM AND METHOD FOR QUALITY PLANNING DATA EVALUATION USING TARGET KPIS

System and methods to effectively route traffic and proactively scale infra in the partner region

System and methods to derive knowledge base article relevancy score

System and methods of identifying and utilizing agent credibility divergence in contact center quality processes

SYSTEMS AND METHODS FOR AUTOMATION DISCOVERY RECALCULATION USING DYNAMIC TIME WINDOW OPTIMIZATION

SYSTEM AND METHOD FOR CONVERTING A TIME-OFF REQUEST OF AN AGENT TO A SHIFT-TRADE WITH ANOTHER AGENT OR TO A SELF-SWAP SCHEDULE

System and method for predicting service metrics using historical data

System and method for calculating agent skill satisfaction index and utilization thereof

Automatic storage management in networked data storage systems using storage device monitoring

Systems and methods for detecting complaint interactions

Identification and classification of talk-over segments during voice communications using machine learning models

System and method for real-time fraud detection in voice biometric systems using phonemes in fraudster voice prints

Systems and methods for prioritizing emergency calls

System and method for spoofing detection

Analytics to increase performance of robotic process automation solutions

Authentication via a dynamic passphrase

Predictive screen recording

Systems and methods for finding an interaction subset within a set of interactions

Real-time agent assistance using real-time automatic speech recognition and behavioral metrics

Systems and methods automatically adjusting minimum support for routing mining

Computerized monitoring of digital audio signals

System and method for calculating agent skill satisfaction index and utilization thereof

Real-time fraud detection in voice biometric systems using repetitive phrases in fraudster voice prints

Industry benchmark forecasting in workforce management

Upfront customer time consideration along with optimized agent desktop in a contact center

Fraud detection in voice biometric systems through voice print clustering

System and method for providing real-time lockless parallel screen recording compliance enforcement to omni channel cloud systems

Method and system for providing elastic media forking infrastructure to cloud distributed real-time applications

System and method for gender based authentication of a caller

System and method for detecting and fixing robotic process automation failures

System and method using zero knowledge proofs for alert sharing

Analysis and matching of voice signals

System and method for detecting fraud rings

Systems and methods for analyzing computer input to provide next action