Westford, Massachusetts
United States
23
2010-04-08
18
2013-09-10
These are the the leading inventors for applications assigned to Aspect Software, Inc.:
Aspect Software, Inc. based in Westford, US has been assigned the rights to these inventions. The list includes both Pending Applications and Patent Grants:
Custom data display
#2 | 2010-03-25Method of Scheduling a Workforce Constrained By Work Rules and Labor Laws
#3 | 2010-01-21Method and Apparatus for Describing and Profiling Employee Schedules
#4 | 2010-01-14 ✅ Patent 8,245,222 granted on 2012-08-14Image installer
#5 | 2009-12-24 ✅ Patent 8,520,831 granted on 2013-08-27Method of unifying control of contact center system
#6 | 2009-12-24 ✅ Patent 8,064,589 granted on 2011-11-22Estimating number of agents for multiple chat channels
#7 | 2009-11-05 ✅ Patent 9,213,699 granted on 2015-12-15Super-object in administering system
#8 | 2009-11-05 ✅ Patent 8,229,098 granted on 2012-07-24Network router for heterogeneous ACD system
#9 | 2009-11-05 ✅ Patent 8,503,661 granted on 2013-08-06Single workflow for colloborative network routing over heteogeneous system
#10 | 2009-11-05 ✅ Patent 8,693,670 granted on 2014-04-08Synchronization of data within an ACD system
#11 | 2009-09-24 ✅ Patent 8,199,895 granted on 2012-06-12Leveraging a SIP forking model for distributed contact center routing
#12 | 2009-09-10 ✅ Patent 8,745,142 granted on 2014-06-03Method and system for publishing ACD specific data
#13 | 2009-06-18 ✅ Patent 8,522,332 granted on 2013-08-27Secure automatically configuring, self-authenticating administrative user without a password
#14 | 2009-04-30 ✅ Patent 7,925,002 granted on 2011-04-12Administering multiple target ACD systems
#15 | 2009-03-12 ✅ Patent 8,503,660 granted on 2013-08-06Unified command and control of a multiplicity of heterogeneous systems supporting call center functionality
#16 | 2008-05-29Reusable class library for multi-threaded application
#17 | 2007-11-29Voice over IP adapter
#18 | 2007-07-12System and method for redirecting a telecommunicating party to an information source over a computer network
#19 | 2007-06-12 ✅ Patent 7,230,927 granted on 2007-06-12Non-blocking expandable call center architecture
#20 | 2006-12-12 ✅ Patent 7,149,209 granted on 2006-12-12System and method for providing audio communication over a computer network using differing communication formats
#21 | 2006-07-18 ✅ Patent 7,080,321 granted on 2006-07-18Dynamic help option for internet customers
#22 | 2006-05-23 ✅ Patent 7,050,820 granted on 2006-05-23Telephony system paging system and method
#23 | 2006-04-11 ✅ Patent 7,027,572 granted on 2006-04-11System and method for associating interactive voice response unit data to a telephone call using automatic number identifiers
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