Elgin, Illinois
United States
11
2011-10-18
The entities that hold a legal rights for patent applications filed by inventor James Eric:
Eric James from Elgin, US has applied for patents for these inventions. The list has both pending applications and granted patents:
System and method of using a phone to access information in a call center
#2 | 2010-04-08Custom data display
#3 | 2009-09-10Method and system for publishing ACD specific data
#4 | 2008-12-02Contact identifier for message types
#5 | 2008-05-06Method of delivering enterprise data through a call center
#6 | 2008-04-22GUI for organizational environment
#7 | 2007-06-26System and method for optimizing call routing to an agent
#8 | 2006-01-17System and method of changing entity configuration information while automatically monitoring and displaying such information in a call center
#9 | 2005-11-01Contact center data integration with enterprise applications
#10 | 2005-03-31Multi-media transactions presentation based on user physical characteristics
#11 | 2005-03-22Method of optimizing call center resources based upon statistics
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