DALY CITY, California
United States
10
2023-10-05
9
2026-01-13
These are the the leading inventors for applications assigned to GENESYS CLOUD SERVICES, INC.:
GENESYS CLOUD SERVICES, INC. based in DALY CITY, US has been assigned the rights to these inventions. The list includes both Pending Applications and Patent Grants:
SYSTEMS AND METHODS RELATING TO MINING TOPICS IN CONVERSATIONS
#2 | 2023-06-22 ✅ Patent 12,524,622 granted on 2026-01-13SYSTEMS AND METHODS RELATING TO KNOWLEDGE DISTILLATION IN NATURAL LANGUAGE PROCESSING MODELS
#3 | 2023-06-22 ✅ Patent 12,333,254 granted on 2025-06-17SYSTEMS AND METHODS RELATING TO KNOWLEDGE DISTILLATION IN NATURAL LANGUAGE PROCESSING MODELS
#4 | 2023-06-15 ✅ Patent 11,659,089 granted on 2023-05-23Systems and methods relating to managing cross-channel interactions in contact centers
#5 | 2023-06-15 ✅ Patent 12,482,003 granted on 2025-11-25SYSTEMS AND METHODS RELATING TO MANAGING CUSTOMER WAIT TIMES IN CONTACT CENTERS
#6 | 2023-05-11 ✅ Patent 11,984,116 granted on 2024-05-14Method and system for unsupervised discovery of unigrams in speech recognition systems
#7 | 2023-03-23 ✅ Patent 11,968,329 granted on 2024-04-23Systems and methods relating to routing incoming interactions in a contact center
#8 | 2023-02-09 ✅ Patent 11,763,318 granted on 2023-09-19Systems and methods relating to providing chat services to customers
#9 | 2022-12-01 ✅ Patent 12,001,797 granted on 2024-06-04System and method of automatic topic detection in text
#10 | 2022-11-17 ✅ Patent 12,417,259 granted on 2025-09-16SYSTEM AND METHOD FOR FINETUNING AUTOMATED SENTIMENT ANALYSIS
Also check out GENESYS CLOUD SERVICES, INC.'s (Daly City, United States) applicant profile with 9 patent applications submitted.
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