MENLO PARK, California
United States
72
2026-03-12
50
2026-05-05
These are the the leading inventors for applications assigned to GENESYS CLOUD SERVICES, INC.:
GENESYS CLOUD SERVICES, INC. based in MENLO PARK, US has been assigned the rights to these inventions. The list includes both Pending Applications and Patent Grants:
METHOD AND SYSTEM FOR AUTOMATIC DETERMINATION OF HUMAN SENTIMENT
#2 | 2026-02-26TECHNOLOGIES RELATING TO ENHANCED CHATBOT INTERACTIONS WITH WEBPAGE BROWSING CUSTOMERS
#3 | 2026-02-05TECHNOLOGIES RELATED TO MUTE FUNCTIONALITY IN TEXT-BASED MESSAGING APPLICATIONS
#4 | 2026-02-05 ✅ Patent 12,619,589 granted on 2026-05-05TECHNOLOGIES FOR PERFORMING TIME CONSTRAINED QUERIES FOR REAL-TIME EVENT FLOW VISUALIZATIONS AND ANALYTICS
#5 | 2026-01-01SYSTEMS AND METHODS RELATED TO VERIFYING ANONYMIZATION OF TEXT DATA IN CONTACT CENTERS
#6 | 2025-12-18SYSTEMS AND METHODS RELATED TO EFFICIENT KNOWLEDGE BASE QUERIES FOR ENHANCED CUSTOMER DIALOG MANAGEMENT IN A CONTACT CENTER
#7 | 2025-11-13SYSTEMS AND METHODS RELATED TO CUSTOMER AUTHENTICATION OF INCOMING TELEPHONE CALLS FROM AGENTS
#8 | 2025-11-13 ✅ Patent 12,561,317 granted on 2026-02-24UNIFIED CONVERSATIONAL SYSTEM
#9 | 2025-09-11MODELING AGENT WORK ATTRIBUTES FOR IMPROVED AGENT SCHEDULING IN A CONTACT CENTER
#10 | 2025-08-14METHODS AND SYSTEMS FOR GENERATING TAXONOMY ANALYTICS FOR ASPECTS OF CONTACT CENTER INTERACTIONS
#11 | 2025-08-07 ✅ Patent 12,645,682 granted on 2026-06-02SYSTEM AND METHOD FOR RETRIEVING RECORDS FROM A DATABASE
#12 | 2025-07-03 ✅ Patent 12,511,596 granted on 2025-12-30SYSTEMS AND METHODS RELATED TO MODELING AND PREDICTING AGENT FATIGUE IN A CONTACT CENTER
#13 | 2025-06-26 ✅ Patent 12,499,872 granted on 2025-12-16GENERATING DATA FEATURES FROM SPEECH AND SENTIMENT ANALYTICS FOR ENHANCED PREDICTIVE ROUTING
#14 | 2025-06-19 ✅ Patent 12,556,633 granted on 2026-02-17DYNAMIC CONTENT GENERATION FOR CONTACT CENTER INTERACTIONS USING ARTIFICIAL INTELLIGENCE
#15 | 2025-05-22 ✅ Patent 12,437,159 granted on 2025-10-07METHODS AND SYSTEMS FOR ENHANCED SEARCHING OF CONVERSATION DATA AND RELATED ANALYTICS IN A CONTACT CENTER
#16 | 2025-05-15 ✅ Patent 12,417,219 granted on 2025-09-16TECHNOLOGIES FOR FILTERING AND QUERYING TRIE DATA STRUCTURES FOR GENERATING REAL-TIME BOT FLOW VISUALIZATIONS AND ANALYTICS
#17 | 2025-05-08AUTOMATED INCENTIVIZER FOR CONTACT CENTER AGENTS USING VARIABLE POINTS VALUATION
#18 | 2025-05-08AUTOMATED INCENTIVIZING TOOL FOR CONTACT CENTER AGENTS
#19 | 2025-05-08METHODS AND SYSTEMS FOR ENHANCING FUNCTIONALITY OF PREDICTIVE MODELS IN CONTACT CENTERS
#20 | 2025-04-10 ✅ Patent 12,425,517 granted on 2025-09-23TECHNOLOGIES FOR LEVERAGING ARTIFICIAL INTELLIGENCE FOR POST-CALL ACTIONS IN CONTACT CENTER SYSTEMS
#21 | 2025-04-03 ✅ Patent 12,620,393 granted on 2026-05-05TECHNOLOGIES FOR LEVERAGING MACHINE LEARNING TO PREDICT EMPATHY FOR IMPROVED CONTACT CENTER INTERACTIONS
#22 | 2025-03-06 ✅ Patent 12,316,807 granted on 2025-05-27Technologies for agent interaction analysis using artificial intelligence
#23 | 2025-01-02 ✅ Patent 12,210,453 granted on 2025-01-28Technologies for configurable caching, deduplication, and rate limit handling
#24 | 2024-12-19 ✅ Patent 12,418,615 granted on 2025-09-16TECHNOLOGIES FOR CONTACT CENTER AGENT INCENTIVIZATION VIA AUTOMATED GAMIFICATION
#25 | 2024-12-12 ✅ Patent 12,608,665 granted on 2026-04-21CONTACT CENTER WORKLOAD FORECASTS COVERING VARYING TIMESERIES GRANULARITIES AND OPERATING HORIZONS
#26 | 2024-12-12SINGLE MODEL WORKLOAD FORECASTS COVERING BOTH LONGTERM AND SHORTERM CONTACT CENTER OPERATING HORIZONS
#27 | 2024-11-14SYSTEMS AND METHODS FOR COMPUTING INTENT HEALTH FOR ENHANCING CONVERSATIONAL BOTS
#28 | 2024-11-14SYSTEMS AND METHODS RELATED TO ENTITY TAGGING OF IDENTIFIED PERSONAL INFORMATION IN CONTACT CENTER DATA
#29 | 2024-10-03SYSTEMS AND METHODS RELATING TO ESTIMATING LIFT IN TARGET METRICS OF CONTACT CENTERS
#30 | 2024-08-22 ✅ Patent 12,598,254 granted on 2026-04-07SYSTEMS AND METHODS RELATING TO GENERATING SIMULATED INTERACTIONS FOR TRAINING CONTACT CENTER AGENTS
#31 | 2024-08-01 ✅ Patent 12,225,159 granted on 2025-02-11Technologies for adaptive predictive routing in contact center systems
#32 | 2024-08-01SYSTEMS AND METHODS FOR DIALOG MANAGEMENT
#33 | 2024-06-27 ✅ Patent 12,034,887 granted on 2024-07-09Systems and methods for synchronizing agent staffing and customer call volume in contact centers
#34 | 2024-06-27 ✅ Patent 12,346,852 granted on 2025-07-01TECHNOLOGIES FOR FACILITATING NEAR REAL-TIME COMMUNICATION BETWEEN A USER DEVICE AND A BACK-OFFICE DEVICE
#35 | 2024-06-27SYSTEM AND METHOD FOR CLASSIFYING DATA SAMPLES
#36 | 2024-06-27 ✅ Patent 12,353,831 granted on 2025-07-08INVERSE TEXT NORMALIZATION OF CONTACT CENTER COMMUNICATIONS
#37 | 2024-06-27 ✅ Patent 12,346,364 granted on 2025-07-01SYSTEM AND METHOD FOR CLASSIFYING TEXTUAL DATA BLOCKS
#38 | 2024-06-20 ✅ Patent 12,425,519 granted on 2025-09-23SYSTEMS AND METHODS FOR RELATIVE GAIN IN PREDICTIVE ROUTING
#39 | 2024-06-20 ✅ Patent 12,022,027 granted on 2024-06-25Systems and methods relating to a contact center media services
#40 | 2024-06-20SYSTEMS AND METHODS RELATING TO IMPLEMENTATION OF PREDICTIVE MODELS IN CONTACT CENTERS
#41 | 2024-06-20SYSTEMS AND METHODS RELATING TO PREDICTIVE ANALYTICS USING MULTIDIMENSIONAL EVENT REPRESENTATION IN CUSTOMER JOURNEYS
#42 | 2024-06-13 ✅ Patent 12,493,545 granted on 2025-12-09DEEP-LEARNING SYSTEMS AND METHODS RELATED TO AUTOMATED RESOLUTION OF BREAKING CHANGES IN MICROSERVICE-BASED SOFTWARE APPLICATIONS
#43 | 2024-04-11 ✅ Patent 12,639,637 granted on 2026-05-26SYSTEM AND METHOD OF TRAINING MACHINE-LEARNING-BASED MODEL
#44 | 2024-03-28 ✅ Patent 12,212,790 granted on 2025-01-28Methods and systems for efficient streaming of audio from contact center cloud platform to third-party servers
#45 | 2024-02-01 ✅ Patent 11,870,935 granted on 2024-01-09Systems and methods for facilitating customer-initiated interactions with contact centers via multimedia customer input
#46 | 2024-02-01 ✅ Patent 12,101,281 granted on 2024-09-24Technologies for asynchronously restoring an incomplete co-browse session
#47 | 2023-12-07 ✅ Patent 12,273,463 granted on 2025-04-08Technologies for blockchain-based data transparency and authentication
#48 | 2023-11-02METHOD AND SYSTEM FOR IMPROVEMENT PROFILE GENERATION IN A SKILLS MANAGEMENT PLATFORM
#49 | 2023-10-05SYSTEM AND METHOD FOR MODEL DERIVATION FOR ENTITY PREDICTION
#50 | 2023-09-21 ✅ Patent 11,968,327 granted on 2024-04-23System and method for improvements to pre-processing of data for forecasting
#51 | 2023-06-29 ✅ Patent 12,212,714 granted on 2025-01-28Technologies for automated process discovery in contact center systems
#52 | 2023-06-29 ✅ Patent 12,095,949 granted on 2024-09-17Real-time agent assist
#53 | 2023-06-29 ✅ Patent 12,182,136 granted on 2024-12-31Global confidence classifier for information retrieval in contact centers
#54 | 2023-06-22 ✅ Patent 12,333,254 granted on 2025-06-17SYSTEMS AND METHODS RELATING TO KNOWLEDGE DISTILLATION IN NATURAL LANGUAGE PROCESSING MODELS
#55 | 2023-03-23 ✅ Patent 11,700,328 granted on 2023-07-11System and method for improvements to pre-processing of data for forecasting
#56 | 2023-03-16 ✅ Patent 11,893,904 granted on 2024-02-06Utilizing conversational artificial intelligence to train agents
#57 | 2023-02-23 ✅ Patent 12,265,938 granted on 2025-04-01Systems and methods relating to evaluating and measuring an experience using an experience index
#58 | 2023-02-16ESCALATION MANAGEMENT AND JOURNEY MINING
#59 | 2022-12-15 ✅ Patent 11,895,061 granted on 2024-02-06Dynamic prioritization of collaboration between human and virtual agents
#60 | 2022-11-10 ✅ Patent 11,778,099 granted on 2023-10-03Systems and methods relating to predictive routing and occupancy balancing
#61 | 2022-06-30 ✅ Patent 11,557,281 granted on 2023-01-17Confidence classifier within context of intent classification
#62 | 2022-06-30 ✅ Patent 12,314,789 granted on 2025-05-27Systems and methods for conducting an automated dialogue
#63 | 2022-06-09 ✅ Patent 11,716,423 granted on 2023-08-01Method and system for robust wait time estimation in a multi-skilled contact center with abandonment
#64 | 2022-03-31 ✅ Patent 11,765,269 granted on 2023-09-19Technologies for incorporating an augmented voice communication into a communication routing configuration
#65 | 2022-03-31 ✅ Patent 12,147,924 granted on 2024-11-19Method and system for dynamic adaptive routing of deferrable work in a contact center
#66 | 2022-03-24 ✅ Patent 11,757,651 granted on 2023-09-12Technologies for blockchain-based data transparency and authentication
#67 | 2022-03-24 ✅ Patent 11,626,988 granted on 2023-04-11Blockchain-based technologies for hyper-personalized interactions across enterprises
#68 | 2022-03-24 ✅ Patent 11,637,701 granted on 2023-04-25Technologies for conducting a data transaction between enterprises using a permissioned blockchain infrastructure and an oracle system
#69 | 2022-03-24 ✅ Patent 12,067,613 granted on 2024-08-20Technologies for data bidding and negotiating in an enterprise system using a permissioned blockchain infrastructure
#70 | 2022-01-27 ✅ Patent 11,734,624 granted on 2023-08-22Method and system for scalable contact center agent scheduling utilizing automated AI modeling and multi-objective optimization
#71 | 2021-12-30 ✅ Patent 11,588,836 granted on 2023-02-21Systems and methods relating to neural network-based API request pattern analysis for real-time insider threat detection
#72 | 2021-07-01 ✅ Patent 12,184,490 granted on 2024-12-31Automated configuration and deployment of contact center software suite
Also check out Genesys Cloud Services, Inc.'s (Menlo Park, United States) applicant profile with 109 patent applications submitted.
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