Patents-Review.com
ClassID:

228197 ⎘

H04M2203/556 - CPC Classification

Classification description:

Aspects of automatic or semi-automatic exchanges related to network data storage and management; Statistics, e.g. about subscribers but not being call statistics Statistical analysis and interpretation

Recent Application in this class:
#1
20250023984
2025-01-16

SYSTEM AND METHOD FOR PROCESSING HIGH FREQUENCY CALLERS

 #2
20240314238
2024-09-19

Spam Telephone Call Reducer

 #3
20240305717
2024-09-12

TECHNIQUES FOR DATA MATCHING IN A CONTACT CENTER SYSTEM

 #4
20230388411
2023-11-30

Systems and methods of creating records based on call data

 #5
20230362303
2023-11-09

Techniques for data matching in a contact center system

 #6
20230344939
2023-10-26

CALL SUBJECT DETERMINATION SYSTEM, CALL SUBJECT DETERMINATION METHOD, AND INFORMATION STORAGE MEDIUM

 #7
20230344938
2023-10-26

CALL SUBJECT DETERMINATION SYSTEM, CALL SUBJECT DETERMINATION METHOD, AND INFORMATION STORAGE MEDIUM

 #8
20230344934
2023-10-26

Spam telephone call reducer

 #9
20230254403
2023-08-10

Systems and methods employing graph-derived features for fraud detection

 #10
20230216927
2023-07-06

Sender and recipient disambiguation

 #11
20220337699
2022-10-20

Method and apparatus for generating records from communication data

 #12
20220321702
2022-10-06

Techniques for data matching in a contact center system

 #13
20220321695
2022-10-06

Apparatus, devices, methods and computer programs relating to actionable objects

 #14
20220294901
2022-09-15

Contextual call handling mechanism with learned relationship filter

 #15
20220272194
2022-08-25

Spam telephone call reducer

 #16
20220224793
2022-07-14

Systems and methods of gateway detection in a telephone network

 #17
20220224791
2022-07-14

Systems and methods for detecting inmate to inmate conference calls

 #18
20220164813
2022-05-26

SYSTEM AND METHOD FOR DEMOGRAPHIC PROFILING OF MOBILE TERMINAL USERS BASED ON NETWORK-CENTRIC ESTIMATION OF INSTALLED MOBILE APPLICATIONS AND THEIR USAGE PATTERNS

 #19
20220141340
2022-05-05

CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/OR DISTRIBUTION COMPENSATION

 #20
20220141339
2022-05-05

CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/OR DISTRIBUTION COMPENSATION

 #21
20220094793
2022-03-24

Techniques for behavioral pairing in a contact center system

 #22
20220070292
2022-03-03

Systems and methods employing graph-derived features for fraud detection

 #23
20210360104
2021-11-18

Collaborative phone reputation system

 #24
20210266403
2021-08-26

Systems and methods of gateway detection in a telephone network

 #25
20210234963
2021-07-29

CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/OR DISTRIBUTION COMPENSATION

 #26
20210152688
2021-05-20

Method and apparatus for generating records from communication data

 #27
20210144230
2021-05-13

Sender and recipient disambiguation

 #28
20210092223
2021-03-25

ROBOCALL DETECTION USING ACOUSTIC PROFILING

 #29
20210058516
2021-02-25

Techniques for behavioral pairing in a contact center system

 #30
20210029242
2021-01-28

Systems and methods for detecting inmate to inmate conference calls

 #31
20200412870
2020-12-31

Collaborative phone reputation system

 #32
20200382645
2020-12-03

TECHNIQUES FOR BEHAVIORAL PAIRING MODEL EVALUATION IN A CONTACT CENTER SYSTEM

 #33
20200288017
2020-09-10

Call mapping systems and methods using variance algorithm (VA) and/or distribution compensation

 #34
20200280636
2020-09-03

Techniques for behavioral pairing in a contact center system

 #35
20200267260
2020-08-20

System and method for dynamic dialog control for contact center system

 #36
20200252506
2020-08-06

Systems and methods of gateway detection in a telephone network

 #37
20200244802
2020-07-30

SYSTEMS AND METHODS FOR ADAPTION OF A TELEPHONIC AUDIO SIGNAL

 #38
20200202361
2020-06-25

SYSTEM AND METHOD FOR ANALYSING AND EVALUATING CUSTOMER EFFORT

 #39
20200195775
2020-06-18

Robocall detection

 #40
20200195774
2020-06-18

Method and apparatus for generating records from communication data

 #41
20200106882
2020-04-02

Systems and methods for customer sentiment prediction and depiction

 #42
20200082810
2020-03-12

System and method for mapping a customer journey to a category

 #43
20200065833
2020-02-27

Pattern analytics system for document presentment and fulfillment

 #44
20200059556
2020-02-20

Systems and methods for adaption of a telephonic audio signal

 #45
20200045169
2020-02-06

Communications network

 #46
20200014800
2020-01-09

Techniques for benchmarking pairing strategies in a contact center system

 #47
20190394335
2019-12-26

Techniques for behavioral pairing in a contact center system

 #48
20190373110
2019-12-05

Predicting ‘usefullness’ of a call by analysing digital footprint of a person

 #49
20190356776
2019-11-21

Systems and methods for cluster-based voice verification

 #50
20190335039
2019-10-31

Techniques for behavioral pairing model evaluation in a contact center system

 #51
20190306322
2019-10-03

Performing contextual analysis of incoming telephone calls and suggesting forwarding parties

 #52
20190245967
2019-08-08

Systems and methods for cluster-based voice verification

 #53
20190238682
2019-08-01

Conference call platform capable of generating engagement scores

 #54
20190222697
2019-07-18

Techniques for behavioral pairing in a contact center system

 #55
20190200230
2019-06-27

Identifying call characteristics to detect fraudulent call activity and take corrective action without using recording, transcription or caller ID

 #56
20190199852
2019-06-27

Using call data to log activities and generate activity records

 #57
20190174000
2019-06-06

Methods and apparatus for detection and mitigation of robocalls

 #58
20190166254
2019-05-30

Techniques for data matching in a contact center system

 #59
20190149656
2019-05-16

Systems and methods for generating application data from call data

 #60
20190149655
2019-05-16

Systems and methods for detecting inmate to inmate conference calls

 #61
20190116265
2019-04-18

Insight based routing for help desk service

 #62
20190116258
2019-04-18

Robocall detection

 #63
20190116210
2019-04-18

Identifying or creating social network groups of interest to attendees based on cognitive analysis of voice communications

 #64
20190109943
2019-04-11

System and method for processing high frequency callers

 #65
20190104427
2019-04-04

Determining network performance metrics using customer-specific information

 #66
20190098138
2019-03-28

Call mapping systems and methods using variance algorithm (VA) and/or distribution compensation

 #67
20190075071
2019-03-07

People lists

 #68
20190045050
2019-02-07

Apparatus, devices, methods and computer programs relating to actionable objects

 #69
20190037081
2019-01-31

Adaptive, multi-modal fraud detection system

 #70
20190020757
2019-01-17

Fraud detection system and method

 #71
20180375999
2018-12-27

Framework for supporting a call center

 #72
20180367671
2018-12-20

Techniques for benchmarking pairing strategies in a contact center system

 #73
20180352090
2018-12-06

Performing contextual analysis of incoming telephone calls and suggesting forwarding parties

 #74
20180338041
2018-11-22

System and method for dynamic dialog control for contact center systems

 #75
20180336896
2018-11-22

System and method for extracting domain model for dynamic dialog control

 #76
20180316794
2018-11-01

Techniques for behavioral pairing in a contact center system

 #77
20180316793
2018-11-01

Techniques for behavioral pairing in a contact center system

 #78
20180309866
2018-10-25

Sender and recipient disambiguation

 #79
20180295235
2018-10-11

Collaborative phone reputation system

 #80
20180288221
2018-10-04

Identifying spam callers in call records

 #81
20180270678
2018-09-20

Determining network performance metrics using customer-specific information

 #82
20180227421
2018-08-09

System and methods for analyzing online forum language

 #83
20180191896
2018-07-05

Method for processing data associated with a caller party, and equipment for implementing the method

 #84
20180191884
2018-07-05

Automated data collection and analytics

 #85
20180167512
2018-06-14

Techniques for behavioral pairing model evaluation in a contact center system

 #86
20180167511
2018-06-14

Techniques for behavioral pairing model evaluation in a contact center system

 #87
20180167510
2018-06-14

Techniques for behavioral pairing model evaluation in a contact center system

 #88
20180167508
2018-06-14

Stage-wise analysis of text-based interactions

 #89
20180152560
2018-05-31

Routing user communications to agents

 #90
20180115647
2018-04-26

System and method for automatic intention evaluation and communication routing

 #91
20180115646
2018-04-26

Delayed-assignment predictive routing and methods

 #92
20180096271
2018-04-05

Analyzing conversations to automatically identify deals at risk

 #93
20180091657
2018-03-29

Method, apparatus, and computer-readable medium for aiding emergency response

 #94
20180084393
2018-03-22

Call center A2P-P2P message routing conversion

 #95
20180077286
2018-03-15

Automatic pattern recognition in conversations

 #96
20180074866
2018-03-15

System and method for intelligent task management and routing

 #97
20180063330
2018-03-01

Techniques for benchmarking pairing strategies in a contact center system

 #98
20180046710
2018-02-15

Automatic generation of playlists from conversations

 #99
20180013886
2018-01-11

Method and system for providing captioned telephone service with automated speech recognition

 #100
20170366665
2017-12-21

Scheduling telephone calls

 #101
20170353601
2017-12-07

Caller relationship and risk assessment

 #102
20170353593
2017-12-07

Communication event processing method and apparatus

 #103
20170310820
2017-10-26

Determining customer service quality through digitized voice characteristic measurement and filtering

 #104
20170279964
2017-09-28

System and method for user notification regarding detected events

 #105
20170264744
2017-09-14

System and methods for analyzing multichannel communications including voice data

 #106
20170262806
2017-09-14

PEOPLE LISTS

 #107
20170223191
2017-08-03

System and method for automatic intention evaluation and communication routing

 #108
20170214796
2017-07-27

Stage-wise analysis of text-based interactions

 #109
20170208177
2017-07-20

Customer satisfaction-based predictive routing and methods

 #110
20170163807
2017-06-08

Routing user communications to agents

 #111
20170134577
2017-05-11

Cross-linking call metadata

 #112
20170118339
2017-04-27

Identification of non-compliant interactions

 #113
20170085707
2017-03-23

Systems, apparatuses and methods for communication flow modification

 #114
20160352907
2016-12-01

Coordinating voice calls between representatives and customers to influence an outcome of the call

 #115
20160352902
2016-12-01

Modeling voice calls to improve an outcome of a call between a representative and a customer

 #116
20160337519
2016-11-17

Responsive communication system for analyzed multichannel electronic communication

 #117
20160330325
2016-11-10

Dynamic occupancy predictive routing and methods

 #118
20160323725
2016-11-03

Call center A2P-to-P2P message routing conversion

 #119
20160261655
2016-09-08

Techniques for correlating engagement of attendees of an online conference to content of the online conference

 #120
20160241712
2016-08-18

Prediction of contact center interactions

 #121
20160212263
2016-07-21

Dynamic modification of automated communication systems

 #122
20160088153
2016-03-24

Method and system for prediction of contact allocation, staff time distribution, and service performance metrics in a multi-skilled contact center operation environment

 #123
20160085891
2016-03-24

Method and system for creating contact center models

 #124
20150381810
2015-12-31

Call mapping systems and methods using variance algorithm (VA) and/or distribution compensation

 #125
20150356581
2015-12-10

System and method for demographic profiling of mobile terminal users based on network-centric estimation of installed mobile applications and their usage patterns

 #126
20150334236
2015-11-19

Methods and system for analyzing multichannel electronic communication data

 #127
20150326724
2015-11-12

Call mapping systems and methods using variance algorithm (VA) and/or distribution compensation

 #128
20150312417
2015-10-29

Optimized predictive routing and methods

 #129
20150304497
2015-10-22

Call mapping systems and methods using variance algorithm (VA) and/or distribution compensation

 #130
20150304496
2015-10-22

Call mapping systems and methods using variance algorithm (VA) and/or distribution compensation

 #131
20150281925
2015-10-01

Smartphone conferencing system and method of operating same

 #132
20150281449
2015-10-01

Computer-implemented system and method for detecting events for use in an automated call center environment

 #133
20150281448
2015-10-01

System and method for predicting contact center behavior

 #134
20150189082
2015-07-02

Generation of phone number lists and call filtering

 #135
20150189078
2015-07-02

Call recording with interaction metadata correlation

 #136
20150156319
2015-06-04

Index of suspicion determination for communications request

 #137
20150131793
2015-05-14

Contact center system with efficiency analysis tools

 #138
20150092929
2015-04-02

Dynamic modification of automated communication systems

 #139
20150086003
2015-03-26

Behavioral performance analysis using four-dimensional graphs

 #140
20140376712
2014-12-25

Enhancing communication sessions with customer relationship management information

 #141
20140270134
2014-09-18

Agent statistics by location

 #142
20140254776
2014-09-11

System and method for managing a contact center

 #143
20140112457
2014-04-24

Method and system to provide priority indicating calls

 #144
20140045446
2014-02-13

SYSTEM, METHOD AND PROGRAM PRODUCT FOR MAINTAINING DEPLOYED RESPONSE TEAM MEMBERS SYNCHRONIZED

 #145
20140045445
2014-02-13

System, method and program product for maintaining deployed response team members synchronized

 #146
20130301823
2013-11-14

Extracting social relations from calling time data

 #147
20130173722
2013-07-04

Central people lists accessible by multiple applications

 #148
20130163741
2013-06-27

System and method for enhanced call routing

 #149
20130136248
2013-05-30

Predictive dialing based on simulation

 #150
20130124211
2013-05-16

System and method for enhanced communications via small data rate communication systems

 #151
20130051544
2013-02-28

Network value determination for call center communications

 #152
20130013686
2013-01-10

People lists

 #153
20130003941
2013-01-03

TECHNIQUE FOR EFFECTIVELY COLLECTING AND ANALYZING DATA IN PROVIDING INFORMATION ASSISTANCE SERVICES

 #154
20120196629
2012-08-02

Systems and methods for monitoring communications

 #155
20120008754
2012-01-12

System for and method of measuring caller interactions during a call session

 #156
20110167116
2011-07-07

People lists

 #157
20080305815
2008-12-11

System and method for enhanced communications via small data rate communication systems

 #158
20060146784
2006-07-06

System and method for monitoring a voice over internet protocol (VoIP) system

 #159
20060094404
2006-05-04

Communications control method and apparatus

 #160
20050259667
2005-11-24

Detection and mitigation of unwanted bulk calls (spam) in VoIP networks

 #161
20050004934
2005-01-06

Technique for effectively collecting and analyzing data in providing information assistance services

 #162
18452991
2025-01-07

System and method for managing routing of customer calls to agents

 #163
18328890
2024-06-25

System and method for managing customer call-backs

 #164
18215390
2024-10-29

System and method for processing high frequency callers

 #165
18121812
2024-03-19

System and method for automatically assigning a customer call to an agent

 #166
18075765
2023-11-21

System and method for providing an interactive voice response system with a secondary information channel

 #167
17991800
2023-08-22

System and method for managing routing of customer calls to agents

 #168
17521752
2023-01-10

System and method for managing routing of customer calls to agents

 #169
17493769
2023-03-21

System and method for automatically assigning a customer call to an agent

 #170
17226893
2023-06-06

System and method for managing customer call-backs

 #171
17153389
2022-02-22

Enhanced personalized phone number recommender

 #172
17107571
2021-11-16

System and method for managing routing of customer calls to agents

 #173
17080402
2023-08-08

System and method for processing high frequency callers

 #174
16904489
2021-11-09

Monitoring framework

 #175
16791750
2020-12-08

System and method for managing routing of customer calls to agents

 #176
16746446
2021-10-12

System and method for automatically assigning a customer call to an agent

 #177
16739967
2020-09-08

System and method for managing routing of customer calls to agents

 #178
16580860
2020-11-24

System and method for processing high frequency callers

 #179
16546052
2020-02-18

System and method for managing routing of customer calls to agents

 #180
16541046
2020-01-28

System and method for managing routing of customer calls to agents

 #181
16455983
2020-01-21

System and method for managing routing of customer calls to agents

 #182
16399499
2020-07-28

Framework for group monitoring using pipeline commands

 #183
16378248
2020-03-03

System and method for managing customer call-backs

 #184
16283378
2019-08-27

System and method for managing routing of customer calls to agents

 #185
16276165
2019-09-10

System and method for managing routing of customer calls to agents

 #186
16110940
2019-04-09

System and method for managing routing of customer calls to agents

 #187
16110872
2019-03-12

System and method for managing routing of customer calls to agents

 #188
15726952
2020-01-21

System and method for automatically assigning a customer call to an agent

 #189
15691106
2018-04-10

Techniques for behavioral pairing in a contact center system

 #190
15588156
2019-01-22

System and method for processing high frequency callers

 #191
15582223
2018-03-27

Techniques for behavioral pairing in a contact center system

 #192
15426415
2018-11-20

Systems and methods for enhancing recorded or intercepted calls using information from a facial recognition engine

 #193
15383772
2018-10-30

Conference call platform capable of generating engagement scores

 #194
15377397
2018-02-06

Techniques for behavioral pairing model evaluation in a contact center system

 #195
15288021
2020-02-04

System and method for routing and administering TTY calls

 #196
14693395
2016-04-12

Testing computerized analysis of communication data