Jeffrey D. Hodson

City:

Wheaton, Illinois

Country:

United States

Published Applications:

Last publication date:

2009-02-17

Top Assignees for applications by Jeffrey D. Hodson

The entities that hold a legal rights for patent applications filed by inventor Hodson Jeffrey D.:

Jeffrey D. Hodson from Wheaton, US has applied for patents for these inventions. The list has both pending applications and granted patents:

Method and apparatus for assigning priorities by applying dynamically-changeable business rules

Best practices learning for agents in a communication system

Method and apparatus for customer key routing

Personality based matching of callers to agents in a communication system

Third party coaching for agents in a communication system

Media translator for transaction processing system

Contact center data integration with enterprise applications

System for contact system entities beyond end-points to track state availability and capabilites by implementing SIP presence technologies

Apparatus and method for providing caller-specific data to agent station and for automatically launching corresponding application

InventorID:

4091416 ⎘