Lombard, Illinois
United States
49
2011-10-18
47
2011-10-18
These are the the leading inventors for applications assigned to Aspect Software, Inc.:
Aspect Software, Inc. based in Lombard, US has been assigned the rights to these inventions. The list includes both Pending Applications and Patent Grants:
System and method of using a phone to access information in a call center
#2 | 2011-03-29 ✅ Patent 7,917,623 granted on 2011-03-29Method of allocating data communication sessions based upon user information
#3 | 2010-10-14 ✅ Patent 8,520,834 granted on 2013-08-27Method of displaying complex relationships
#4 | 2010-06-15 ✅ Patent 7,739,329 granted on 2010-06-15Web assistant
#5 | 2010-06-15 ✅ Patent 7,739,325 granted on 2010-06-15Apparatus and method for extensible real-time workflows
#6 | 2010-05-13 ✅ Patent 8,249,243 granted on 2012-08-21Method of remotely operating contact center systems
#7 | 2010-05-06 ✅ Patent 8,437,462 granted on 2013-05-07Synchronization of multiple target system data
#8 | 2010-01-14 ✅ Patent 8,245,222 granted on 2012-08-14Image installer
#9 | 2010-01-14 ✅ Patent 8,411,840 granted on 2013-04-02Method of unifying control of contact center system
#10 | 2009-11-05 ✅ Patent 8,229,098 granted on 2012-07-24Network router for heterogeneous ACD system
#11 | 2009-10-15Single Sign-On To Administer Target Systems with Disparate Security Models
#12 | 2009-09-24 ✅ Patent 8,199,895 granted on 2012-06-12Leveraging a SIP forking model for distributed contact center routing
#13 | 2009-09-10 ✅ Patent 8,418,232 granted on 2013-04-09Extensible permissions for administrative and target permissions
#14 | 2009-07-23 ✅ Patent 8,588,396 granted on 2013-11-19Method for reporting activity of multi-appearance call-center agent
#15 | 2009-05-21 ✅ Patent 9,088,659 granted on 2015-07-21Method and apparatus for provisioning contact handling resources in a contact center
#16 | 2009-04-02 ✅ Patent 9,330,050 granted on 2016-05-03Deployment wizard
#17 | 2009-03-19Multi-Line Communication System
#18 | 2009-01-01 ✅ Patent 7,748,987 granted on 2010-07-06Method and apparatus for performing turnaround testing on a digital signal 1 board
#19 | 2008-05-08 ✅ Patent 8,351,593 granted on 2013-01-08Emergency recording during VoIP session
#20 | 2008-02-07 ✅ Patent 8,635,275 granted on 2014-01-21Session application records
#21 | 2008-02-07 ✅ Patent 8,660,016 granted on 2014-02-25Testing and monitoring voice over internet protocol (VoIP) service using instrumented test streams to determine the quality, capacity and utilization of the VoIP network
#22 | 2008-01-10 ✅ Patent 8,180,043 granted on 2012-05-15Method and apparatus for customer key routing
#23 | 2007-05-17 ✅ Patent 8,199,900 granted on 2012-06-12Automated performance monitoring for contact management system
#24 | 2007-02-22 ✅ Patent 7,778,861 granted on 2010-08-17Methods and systems to complete transaction date
#25 | 2006-11-09 ✅ Patent 7,764,779 granted on 2010-07-27SIP ACD multi-tenant mechanism that facilitates multiple levels of partitions or tenants
#26 | 2006-09-14 ✅ Patent 7,634,722 granted on 2009-12-15Reversible logic for widget and markup language generation
#27 | 2006-08-10 ✅ Patent 7,688,804 granted on 2010-03-30Method of providing fault tolerance in a SIP based contact handling environment
#28 | 2006-07-27 ✅ Patent 7,761,323 granted on 2010-07-20Method and system for scheduling a customer service callback
#29 | 2006-07-06 ✅ Patent 7,912,205 granted on 2011-03-22Contact center business modeler
#30 | 2006-06-29 ✅ Patent 7,831,033 granted on 2010-11-09Method of preference driven segmentation routing
#31 | 2006-06-01 ✅ Patent 7,729,479 granted on 2010-06-01Automatic generation of mixed media messages
#32 | 2006-06-01 ✅ Patent 7,702,094 granted on 2010-04-20Method of storing information within an ACD
#33 | 2006-06-01 ✅ Patent 7,778,405 granted on 2010-08-17Contact center system independent of line key status or current agent activity/state
#34 | 2006-06-01 ✅ Patent 7,864,945 granted on 2011-01-04Method for detecting availability of non-traditional agent
#35 | 2006-05-18 ✅ Patent 8,184,547 granted on 2012-05-22Discrete choice method of reporting and predicting multiple transaction types
#36 | 2006-05-04 ✅ Patent 7,853,653 granted on 2010-12-14Method of tracking e-mail handling by a remote agent of an automatic contact distributor
#37 | 2006-04-27 ✅ Patent 7,975,009 granted on 2011-07-05Instant message contact router
#38 | 2006-03-02 ✅ Patent 7,668,303 granted on 2010-02-23Call tracking using SIP presence mechanism
#39 | 2006-02-16 ✅ Patent 7,751,550 granted on 2010-07-06Method of providing status information within an ACD
#40 | 2006-02-02 ✅ Patent 7,961,867 granted on 2011-06-14Peer to peer application processor
#41 | 2006-02-02 ✅ Patent 7,809,118 granted on 2010-10-05System and method for voice and data convergence
#42 | 2006-02-02 ✅ Patent 8,073,130 granted on 2011-12-06Customer automated response system
#43 | 2006-01-05 ✅ Patent 7,813,489 granted on 2010-10-12System and method for minimizing queue callback faults
#44 | 2005-10-27 ✅ Patent 8,068,597 granted on 2011-11-29Method and apparatus for processing customer contacts using a state machine
#45 | 2005-08-25 ✅ Patent 8,028,084 granted on 2011-09-27IP ACD using buffer server
#46 | 2005-07-21 ✅ Patent 7,822,016 granted on 2010-10-26IP ACD using SIP format
#47 | 2005-05-12 ✅ Patent 7,681,127 granted on 2010-03-16Dynamic localization for documents using language setting
#48 | 2005-03-31 ✅ Patent 7,929,670 granted on 2011-04-19Contact manipulaton and retrieval system
#49 | 2005-01-13 ✅ Patent 7,773,740 granted on 2010-08-10Agent registration and bidding system
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