USE OF NF SERVICE DISCOVERY IDENTIFIERS IN SUBSCRIBER-SPECIFIC PROCEDURES

WIRELESS NETWORK UPGRADE INQUIRY RESPONSE AND PLANNING FOR CUSTOMER EXPERIENCE IMPROVEMENT

SERVICE ACTION GUIDANCE ENGINE (SAGE)

FACILITATING AND PROVISIONING CUSTOMER BROADBAND TRANSPORT SERVICE

SYSTEMS AND METHODS FOR UPDATING THE CONFIGURATION OF A CLOUD SERVICE

SERVICE ACTION GUIDANCE ENGINE (SAGE)

Facilitating and provisioning customer broadband transport service

INFORMATION PROCESSING METHOD AND INFORMATION PROCESSING DEVICE

System and methods for providing real-time network telemetry data

Facilitating and provisioning customer broadband transport service

Recommendation system with performance management

Techniques for dynamically configuring service availability

Service action guidance engine (SAGE)

Systems and methods for updating the configuration of a cloud service

GLOBAL TECHNICAL SUPPORT INFRASTRUCTURE

Remote hardware execution service with customer consented debugging

Automatic support service

Service placement assistance

Service action guidance engine (SAGE)

FACILITATING AND PROVISIONING CUSTOMER BROADBAND TRANSPORT SERVICE

Information processing method and information processing device

Telemetry data

Escalation tracking and analytics system

Time series data analysis

Contactless optical fiber internet customer premises installation

Automatic management of server overloads

Systems and methods for updating the configuration of a cloud service

Time series data analysis

Assigning support tickets to support agents

Partner enablement services for managed service automation

Method and system for intelligently resolving failures recurring in information technology environments

Systems and methods for optimizing a webpage based on historical and semantic optimization of webpage decision tree structures

Nested tenants

Knowledge management using machine learning model trained on incident-knowledge relationship fingerprints

Transaction monitoring for remote update of wireless router account settings

Methods for communication in a communication network for reduced data traffic

Application and User Interfaces for Information Technology Services

Protocol independent speed testing service

Technique for handling service level related performance data for roaming user terminals

Connected machine initiated service

Method of Creating Distributed Computer Processing Network

INTERACTION BETWEEN 5G AND NON-5G MANAGEMENT FUNCTION ENTITIES

Retail store information technology incident tracking mobile application

Access to a computer network

AUTOMATED DEVICE ASSISTANCE

Integration application creator design

Automated firewall-compliant customer support resolution provisioning system

Systems and methods for remote device viewing and interaction

System and method for virtualized functions in control and data planes

Systems and methods for updating the configuration of a cloud service

Implementing provider edge with hybrid packet processing appliance

Systems and methods for managing distributed sales, service and repair operations

Remote live support tool

Connected machine initiated service

Error and special case handling using cloud account

Method and system for dynamically unblocking customers in critical workflows using pre-defined unlock codes

System and method for generating a unified menu for multiple communication channels

Computing environment connectivity system

Automated device assistance

Architecture for metrics aggregation without service partitioning

METHOD AND INFORMATION HANDLING SYSTEM PROVIDING AN INTERACTIVE INTERFACE FOR DEVICE-LEVEL MONITORING AND SERVICING OF DATA CENTER

Associating a data collector with a network account

Behavioral analysis to automate direct and indirect local monitoring of internet of things device health

Suspension of traffic re-routing during planned network interruption

Methods, systems, and computer-readable media for transferring or recovering a communication between a number of participants

System and method for task specific, metered bandwidth control within shared client environment on mobile communications platforms

COMMUNICATION SYSTEM, IMAGE PROCESSING APPARATUS, METHOD FOR CONTROLLING IMAGE PROCESSING APPARATUS, AND STORAGE MEDIUM

Service cloud console

Statistical monitoring of customer devices

System and method of generating data center alarms for missing events

Network-as-a-service architecture

Capability exchange during an authentication process for an access terminal

Server device, terminal device, maintenance service information transmission method and non-transitory computer-readable storage medium

Common message sending method, electronic device, and storage medium

Assessing a service offering in a networked computing environment

Associating a data collector with a network account

Optimizing allocation of configuration elements

Cloud resource cloning based on collaborative content

Service cloud console

Service cloud console

Service consumption based on gamification level classification

System and Method of Device Based Cached Rules

System and method for automated distribution of supervisory functions in a contact center

Methods and systems for facilitating remote control of a television by a support technician

Method for providing data to a user

Predicting symptoms of run-time problems in view of analysis of expert decision making

Relay communication system

System for using attributes to deploy demand response resources

Hybrid model in self-provisioning process

Fractional applications product catalog

Access to a computer network

Service compliance enforcement using user activity monitoring and work request verification

Communications device

Method and arrangement for providing network events

Service compliance enforcement using user activity monitoring and work request verification

Secure mobile interface access system

System and method for configuration access via connected devices

Secure server architecture for web based data management

Data management apparatus, communication control apparatus, and system including data management apparatus and communication control apparatus

Methods and apparatus to trigger maintenance and upgrades of access networks

Methods, systems and computer program products for providing internet protocol television diagnostics

Powertag: manufacturing and support system method and apparatus for multi-computer solutions

Real-time probability based contact handling time

System and method for task specific, metered bandwidth control within shared client environment on mobile communications platforms

Apparatus and method for collecting and analyzing communications data

Methods, systems, and computer-readable media for transferring or recovering a communication between a number of participants

REMOTE MAINTENANCE AND MONITORING SERVICE FRAMEWORK FOR HETEROGENEOUS DEVICE AND SYSTEM

Service cloud console

Service cloud console

Service Cloud Console

Service cloud console

Service cloud console

Automated message enumerated notification

Identifying network performance alert conditions

Systems and methods for proactive management of a communication network through monitoring a user network interface

Hosted IPTV system incorporating a gateway adapter for processing in a shared IPTV environment

Home appliance and signal output method thereof

Web service interaction in a dynamically extensible business application

Virtualization of one or more sets of physical contact center resources for use by one or more virtual contact centers

Client application installer

Interaction method between an attendant computer and a self-service computer

Method and system for context aware deep packet inspection in IP based mobile data networks

Enhanced content sharing framework

Methods and apparatus to trigger maintenance and upgrades of access networks

Methods and Apparatus to Support Network Policy Managers

Arrangement for guiding user design of comprehensive product solution using on-the-fly data validation

System and method for providing interactive troubleshooting

Secure customer interface for web based data management

METHOD AND APPARATUS FOR PROVIDING AUTOMATED PROCESSING OF A NETWORK SERVICE ALARM

SERVICE MANAGEMENT SYSTEM AND METHOD OF OPERATION THEREOF

Mobile remote device management

System and method of remote computer service

Operational Support System for Telecommunication Services

Trouble coping method for information technology system

Apparatus and method for collecting and analyzing communications data

Method and apparatus of end-user response time determination for both TCP and non-TCP protocols

REMOTE DIAGNOSTIC SERVICE

Determination of impact of a failure of a component for one or more services

Management of virtual and physical network inventories

METHOD AND APPARATUS FOR EXPOSING INFORMATION TECHNOLOGY SERVICE MANAGEMENT PROBLEMS TO A SYSTEMS MANAGEMENT SYSTEM

Service management system and method of executing a policy

System and method for generating a visual representation of a service and service management system employing the same

Service diagnostic engine and method and service management system employing the same

Self-service application for a service management system and method of operation thereof

Application and method for dynamically presenting data regarding an end point or a service and service management system incorporating the same

Application and method for generating automated offers of service and service management system incorporating the same

SYSTEM AND METHOD FOR PROVISIONING AND UNPROVISIONING MULTIPLE END POINTS WITH RESPECT TO A SUBSCRIBER AND SERVICE MANAGEMENT SYSTEM EMPLOYING THE SAME

Normalization engine and method of requesting a key or performing an operation pertaining to an end point

SYSTEM AND METHOD FOR REMOTELY ACTIVATING A SERVICE AND SERVICE MANAGEMENT SYSTEM INCORPORATING THE SAME

System and method for remotely repairing and maintaining a telecommunication service using service relationships and service management system employing the same

CUSTOMER SERVICE REPRESENTATIVE SUPPORT APPLICATION FOR A SERVICE MANAGEMENT SYSTEM AND METHOD OF OPERATION THEREOF

SYSTEM AND METHOD FOR IDENTIFYING FUNCTIONS AND DATA WITH RESPECT TO A SERVICE AND A SUBSCRIBER AND SERVICE MANAGEMENT SYSTEM EMPLOYING THE SAME

System and method for identifying and calling a function of a service with respect to a subscriber and service management system employing the same

SYSTEM AND METHOD FOR INVOKING A FUNCTION OF A SERVICE IN RESPONSE TO AN EVENT AND SERVICE MANAGEMENT SYSTEM EMPLOYING THE SAME

METHOD AND SYSTEM FOR AUTHENTICATING A USER DEVICE

System and method for applying probability distribution models to dialog systems in the troubleshooting domain

Modeling packet traffic using an inverse leaky bucket

Adaptive method and apparatus for adjusting network traffic volume reporting

Enterprise service delivery technical architecture

Method and system for interconnecting broadband wireless access network with optical access broadband network

System and method for publication of distributed data processing service changes

System and method for configuring media network resources

Insider threat detection

METHOD AND APPARATUS FOR MANAGING NETWORKS ACROSS MULTIPLE DOMAINS

Powertag: manufacturing and support system method and apparatus for multi-computer solutions

Service assembly architecture

Systems and methods for policy-based service management

Active feature probing using data augmentation

Inference-based home network error handling system and method

Methods and apparatus to provide service assurance for communication networks

System and method for dynamically shaping network traffic

Application-aware policy enforcement

Establishing facets of a policy for a communication session

System and method for automated access of a data management server through a virtual private network

Capability exchange during an authentication process for an access terminal

System and method for exchanging policy information in a roaming communications environment

Network-triggered quality of service (QoS) reservation

Access terminal for communicating packets using a home anchored bearer path or a visited anchored bearer path

Performance optimization with integrated mobility and MPLS

System and method for handover of an access terminal in a communication network

System and method for generating a unified accounting record for a communication session

System for dynamic control of an ip network

Methods, systems and computer program products for providing internet protocol television diagnostics

Methods and systems for providing performance testing for private networks

Methods of quality of service management and supporting apparatus and readable medium

Pre and post-paid real time billing convergence system

Enterprise application based multi-billing integration system

Method and system of communicating superframe data

Method and system of network clock generation with multiple phase locked loops

Communications distribution system

Passive optical network unit management and control interface support for a digital subscriber line network

Systems and methods for smart client remote data monitoring

Analyzing and resolving internet service problems

Methods, systems, and computer program products for implementing bandwidth management services

Integrated service management system

Method and system for processing fault alarms and trouble tickets in a managed network services system

User semantic overlay for troubleshooting convergent network problems

Network usage analysis system using customer and pricing information to maximize revenue and method

Integrated customer web station for web based call management

System and method for managing transactions related to messages transmitted in a communication network

Methods, systems, and computer program products for managing admission control in a regional/access network using defined link constraints for an application

Integrated business systems for web based telecommunications management

Secure customer interface for Web based data management

Service quality monitoring process

System and method for facilitating network troubleshooting

Proactive repair process in the xDSL network (with a VDSL focus)

Method and system for implementing policies, resources and privileges for using services in LDAP

Determining the impact of a component failure on one or more services

Secure server architecture for web based data management

Intelligent modular server management system for selectively operating and locating a plurality of computers

Recommendation system with performance management

Service placement assistance

Request facilitation for approaching consensus for a service transaction

Remote hardware execution service with customer consented debugging

Multi-application interactive support and communication interface

Mobile communication device diagnostic client and error remediation sharing

Integration application creator design

System and method for testing airline revenue optimization and related tools or products for travel

System and method for error detection and monitoring of object-asset pairs

Event-based system, method, and computer program for intervening in a network service

Integrated business system for web based telecommunications management