226501 ⎘
Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks; Network service management, e.g. ensuring proper service fulfilment according to agreements characterised by the interaction between service providers and their network customers, e.g. customer relationship management Customer relationship management
SYSTEM AND METHOD FOR ALTERING INTERACTION DISTRIBUTION SETTINGS
#2AUTOMATION OF CUSTOMER SUPPORT SORTING PROCESS
#3SERVICE CALL TOPIC PREDICTION
#4NETWORK FUNCTION SUBSCRIPTION MANAGEMENT
#5AI-Powered System and Method for Context-Aware Customer Re-engagement Following Telecommunication Disconnections
#6CONTROL IN A CONTENT DELIVERY NETWORK
#7EVENT NOTIFICATION IN INTERCONNECTED CONTENT-ADDRESSABLE STORAGE SYSTEMS
#8SWITCH CONTROLLER FOR SEPARATING MULTIPLE PORTIONS OF CALL
#9INFORMATION PROCESSING METHOD, INFORMATION PROCESSING DEVICE, AND NON-TRANSITORY COMPUTER READABLE STORAGE MEDIUM
#10USER-DEFINED EXTERNAL SUPPORT REQUEST ROUTING PLATFORM
#11CONFIGURING SERVICE CONSOLES BASED ON SERVICE FEATURE TEMPLATES USING A DATABASE SYSTEM
#12UTILIZING MACHINE LEARNING WITH SELF-SUPPORT ACTIONS TO DETERMINE SUPPORT QUEUE POSITIONS FOR SUPPORT CALLS
#13MULTI-SOURCE EVENT FEEDS WITH ACTIONABLE INPUTS
#14EVENT NOTIFICATION IN INTERCONNECTED CONTENT-ADDRESSABLE STORAGE SYSTEMS
#15EFFICIENT SINGLE USER METRIC USAGE FOR HIGH PRECISION SERVICE INCIDENT DETECTION
#16Network function subscription management
#17USING CHATBOTS TO COLLECT DIRECT USER FEEDBACK ON APPLICATION EXPERIENCE
#18Network subscription management service for enterprise network collaboration
#19METHOD AND SYSTEM FOR IMPROVING CUSTOMER EXPERIENCE WITH A TECHNICAL SUPPORT ENTITY
#20USING CHATBOTS TO COLLECT DIRECT USER FEEDBACK ON APPLICATION EXPERIENCE
#21User-defined external support request routing platform
#22Control in a content delivery network
#23Multi-cloud recommendation engine for customer workloads
#24Systems and Methods for Calculating Latency Metrics and Disabling User Experiments
#25EVENT NOTIFICATION IN INTERCONNECTED CONTENT-ADDRESSABLE STORAGE SYSTEMS
#26SIMILARITY-BASED CATEGORIZATION FOR COLLECTION TREATMENT INCORPORATING FUTURE CUSTOMER RELATIONSHIP MANAGEMENT (CRM) CHANNELS
#27Model-based service placement
#28SYSTEM, METHOD, APPARATUS, AND COMPUTER PROGRAM PRODUCT FOR PROVIDING MOBILE DEVICE SUPPORT SERVICES
#29Switch controller for separating multiple portions of call
#30Rate limiting of cloud account change events and state management
#31Multi-source event feeds with actionable inputs
#32EVENT NOTIFICATION IN INTERCONNECTED CONTENT-ADDRESSABLE STORAGE SYSTEMS
#33Issue tracking system integrations
#34SYSTEMS AND METHODS FOR PROVIDING CONTACT ENGAGEMENT VISUALIZATION ACROSS COMMUNICATION CHANNELS
#35Method and system for network opportunity discovery based on subscription and hardware visibility
#36Model-based service placement
#37Adaptive service subscription management
#38METHODS AND APPARATUS TO PROVIDE NETWORK PROVIDER RECOMMENDATIONS BASED ON DEMOGRAPHICS
#39System and method for logging and displaying routing of communication
#40Configuring service consoles based on service feature templates using a database system
#41Providing virtual support to an end-user based on experience
#42Smart ticket routing to determined support team
#43System and method to correlate end user experience with location
#44EVENTS DATA STRUCTURE FOR REAL TIME NETWORK DIAGNOSIS
#45Utilizing machine learning with self-support actions to determine support queue positions for support calls
#46Providing secure data replication among nodes of a hierarchical multitenant security orchestration and automated response (SOAR) architecture
#47EVENT NOTIFICATION IN INTERCONNECTED CONTENT-ADDRESSABLE STORAGE SYSTEMS
#48Systems and methods for playing media assets stored on a digital video recorder while a customer service representative is online
#49System and method for predicting and reducing subscriber churn
#50Control in a content delivery network
#51Data processing systems for fulfilling data subject access requests and related methods
#52Utilizing machine learning with self-support actions to determine support queue positions for support calls
#53METHODS AND SYSTEMS FOR CREATING ONLINE UNIFIED CONTACT AND COMMUNICATION MANAGEMENT (CM) PLATFORM
#54Switch controller for separating multiple portions of call
#55SYSTEM AND METHOD FOR HARDWARE AND SOFTWARE MONITORING WITH INTEGRATED RESOURCE ACQUISITION
#56Data processing systems for fulfilling data subject access requests and related methods
#57EVENT NOTIFICATION IN INTERCONNECTED CONTENT-ADDRESSABLE STORAGE SYSTEMS
#58System and method for providing a customisable graphical user interface for information technology assistance
#59Systems and methods for real-time service assurance
#60System, method, apparatus, and computer program product for providing mobile device support services
#61Events data structure for real time network diagnosis
#62Device and service discovery across multiple network types
#63Application deployment and management in a cloud computing environment
#64Control in a content delivery network
#65EVENT NOTIFICATION IN INTERCONNECTED CONTENT-ADDRESSABLE STORAGE SYSTEMS
#66Utilizing machine learning with self-support actions to determine support queue positions for support calls
#67Assigning support tickets to support agents
#68Switch controller for separating multiple portions of call
#69Data processing systems for fulfilling data subject access requests and related methods
#70Augmenting functionality in distributed systems with payload headers
#71Real-time cloud-based resource reallocation recommendation generation
#72Cloud-Based Workflow for ISP Services Management
#73AUTOMATION OF CUSTOMER SUPPORT SORTING PROCESS
#74Generating priorities for support tickets
#75CONTEXTUAL AND PROFILE TARGETED CONTENT ANALYSIS AND RECOMMENDATION IN AN ON-DEMAND COMPUTING SERVICES ENVIRONMENT
#76Analyzing device-related data to generate and/or suppress device-related alerts
#77Value optimization with intelligent service enablements
#78Database Platform Integration with Third-Party CRM Services
#79Events data structure for real time network diagnosis
#80Data processing systems for fulfilling data subject access requests and related methods
#81Methods and systems for creating online unified contact and communication management (CM) platform
#82SYSTEMS AND METHODS FOR TRACKING OVERLAY FOR SAAS APPLICATIONS
#83Utilizing machine learning with self-support actions to determine support queue positions for support calls
#84System and method for predicting and reducing subscriber churn
#85EVENT NOTIFICATION IN INTERCONNECTED CONTENT-ADDRESSABLE STORAGE SYSTEMS
#86Create and publish a website using a hosting customer variable
#87Adding a recommended participant to a communication system conversation
#88Create and publish a website using a user satisfaction
#89Systems and methods for optimizing a webpage based on historical and semantic optimization of webpage decision tree structures
#90Switch controller for separating multiple portions of call
#91Internal user-guide server for a customer premise equipment device
#92Switch controller for separating multiple portions of call
#93CRM integrated chat with authorization management
#94Data processing systems for fulfilling data subject access requests and related methods
#95Configuring service consoles based on service feature templates using a database system
#96Identifying and blacklisting problem clients using machine learning in wireless networks
#97Multi-tier cloud application deployment and management
#98System, method, and computer program for automatically generating training data for analyzing a new configuration of a communication network
#99System and method for hardware and software monitoring with integrated resource acquisition
#100Management method of matching service and information processing apparatus
#101COGNITIVE ANALYSIS BASED PRIORITIZATION FOR SUPPORT TICKETS
#102System and method for integrating cloud applications into a cloud service broker platform using an automated, universal connector package
#103Determination apparatus and determination system
#104Data processing systems for fulfilling data subject access requests and related methods
#105Web services platform with nested stream generation
#106Core Services Platform for wireless voice, data and messaging network services
#107Control in a content delivery network
#108EVENT NOTIFICATION IN INTERCONNECTED CONTENT-ADDRESSABLE STORAGE SYSTEMS
#109System and method for logging and displaying routing of communication
#110System, method, apparatus, and computer program product for providing mobile device support services
#111Data processing systems for fulfilling data subject access requests and related methods
#112Role-driven notification system including support for collapsing combinations
#113Unified device and service discovery across multiple network types
#114Method and system for managing a service provider infrastructure
#115Augmenting functionality in distributed systems with payload headers
#116Automation of customer support sorting process
#117Enterprise application integration on client computing devices
#118System and method for providing a customisable graphical user interface for information technology assistance
#119Application deployment and management in a cloud computing environment
#120Switch controller for separating multiple portions of call
#121System, method, apparatus, and computer program product for providing mobile device support services
#122System, method, apparatus, and computer program product for providing mobile device support services
#123System, method, apparatus, and computer program product for providing mobile device support services
#124Method and apparatus for providing trouble isolation via a network
#125Systems and methods for real-time service assurance
#126Device management system
#127Ubiquitous trouble management and E-service ecosystem for the internet of things
#128INTEGRITY CONTROL IN SERVICE CHAINING
#129Remote assistance for a mobile communications terminal
#130System, method, apparatus, and computer program product for providing mobile device support services
#131Method and apparatus for data analytics management
#132Configuring service consoles based on service feature templates using a database system
#133System and Method for Generating an Automated Customized Report in Information Technology Service Delivery Environment
#134User-initiated quality of service modification in a mobile device
#135Network system and control method of a network system
#136Cloud-based services exchange
#137Enterprise application integration on client computing devices
#138CONFIGURATION OF A TRIAL SERVICE
#139System and method for validating broadband service recommendation
#140Enterprise application integration on client computing devices
#141Switch controller for separating multiple portions of call
#142Switch controller for separating multiple portions of call
#143Co-browsing preview of queued customer contacts
#144Data synchronization in a cloud infrastructure
#145Role-driven notification system including support for collapsing combinations
#146UBIQUITOUS TROUBLE MANAGEMENT AND E-SERVICE ECOSYSTEM FOR THE INTERNET OF THINGS
#147Adapting PCC rules to user experience
#148Account administration for hosted services
#149Method and apparatus for assigning network resource
#150Enterprise application integration on client computing devices
#151Application deployment and management in a cloud computing environment
#152Device management system
#153Method for providing a third party service associated with a network accessible site
#154Client-server system for network services and applications for mobile telecommunications terminals
#155Security infrastructure for cloud services
#156Method and system for propagating statistics between federated contact center sites for use in event distribution
#157System and method for hardware and software monitoring with integrated resource acquisition
#158Multiple-pipe techniques and multiple optical streams for managing over-the-top traffic
#159Customer-specific request-response processing in a content delivery network
#160Request-response processing an a content delivery network
#161Systems and methods for real-time service assurance
#162Automatic integrated escalation in a unified messaging system
#163Decision service manager
#164Method and system for registering software systems and data-sharing sessions
#165Adaptive M2M billing
#166Management of functional interconnections between application modules on resource nodes in a social web
#167Network management service system, control apparatus, method, and program
#168User-initiated quality of service modification in a mobile device
#169Core services platform for wireless voice, data and messaging network services
#170Account administration for hosted services
#171Federation for information technology service management
#172Subscription order generation for cloud services
#173Security infrastructure for cloud services
#174Separation of pod provisioning and service provisioning
#175Workflows for processing cloud services
#176Overage framework for cloud services
#177Role-driven notification system including support for collapsing combinations
#178Data synchronization in a cloud infrastructure
#179Role assignments in a cloud infrastructure
#180Dynamic service class upgrades in data networks
#181Cloud based contact center platform powered by individual multi-party conference rooms
#182System, method, apparatus, and computer program product for providing mobile device support services
#183DYNAMICALLY MODIFYING PARTICIPANTS IN AN ONLINE CHAT SESSION
#184Decision service manager
#185REPUTATION MANAGEMENT USING EVOLVING REPUTATION SCORES
#186Operator system, remote support method, and program for the operator system
#187Cloud based master data management system with configuration advisor and method therefore
#188Method and system to manage services for multiple managed computer systems
#189Instant message contact management in a contact center
#190Optimizing content production based upon distribution channel metrics
#191Method for efficient initialization of a telecommunications network and telecommunications network
#192Method and system for propagating statistics between federated contact center sites for use in event distribution
#193Iterative simulation of requirement metrics for assumption and schema-free configuration management
#194System for the centralized storage of wireless customer information
#195System and method of securing monitoring devices on a public network
#196Data exchange technology
#197Method and system for continuous application state
#198Content delivery network
#199Content delivery network
#200Integrated incident management for hybrid landscapes
#201Automatic integrated escalation in a unified messaging system
#202Service configuration assurance
#203PROVIDING SUPPORT TO A USER
#204User-initiated quality of service modification in a mobile device
#205Secure server architecture for web based data management
#206System and method for remote care and monitoring using a mobile device
#207SYSTEM AND METHOD FOR GENERATING TRUST AMONG DATA NETWORK USERS
#208Core services platform for wireless voice, data and messaging network services
#209Core services platform for wireless voice, data and messaging network services
#210Core services platform for wireless voice, data and messaging network services
#211Methods and devices for managing a cloud computing environment
#212Arrangement for communication about and management of a resource using a mobile device
#213Use of aggregated groups for managing demand response resources
#214Application verification for hosted services
#215AGENT BASED MONITORING FOR SAAS IT SERVICE MANAGEMENT
#216Method and system for implementing usage monitoring control
#217Method and system for automatically defining organizational data in unified messaging systems
#218Carrying out predictive analysis relating to nodes of a communication network
#219Methods and systems for creating online unified contact and communication management (CM) platform
#220Mobile user data collection
#221SYSTEM AND METHOD FOR MANAGING MOBILE DEVICES AND SERVICES
#222Systems, devices, and methods for providing multiple services to premises over communication networks
#223Devices, systems, and methods for multiplexing one or more services at a customer premises
#224Event notification in interconnected content-addressable storage systems
#225Management of virtual packages of medical data in interconnected content-addressable storage systems
#226Shared archives in interconnected content-addressable storage systems
#227System for using attributes to deploy demand response resources
#228Metering of telecommunications services
#229REGISTRATION METHOD AND REGISTRATION SYSTEM OF NETWORK SERVICE SYSTEM
#230RESILIENT CONNECTIVITY HEALTH MANAGEMENT FRAMEWORK
#231Methods and systems for enabling end-user equipment at an end-user premise to effect communications having certain destinations when an ability of the end-user equipment to communicate via a communication link connecting the end-user equipment to a communications network is disrupted
#232Service enablement/disablement based on service relationships
#233INTERACTIVE ONLINE CLOSED LOOP MARKETING SYSTEM AND METHOD
#234Realization to the Great Volume of Data Based Dynamic Policy
#235Method for Keeping Mobile Data Users Continuously Aware of Their Packet Data Utilization
#236Hosted searching of private local area network information
#237System for the centralized storage of wireless customer information
#238Automatic integrated escalation in a unified messaging system
#239Method and system to manage services for multiple managed computer systems
#240Systems and methods for secure management of presence information for communication services
#241System reliability evaluation method for transmission by two minimal paths in time restriction
#242Method and apparatus for flexible network management of multiple customer virtual private networks
#243Processing method for resource request in NGN
#244Controlling access to managed objects in networked devices
#245Instant message contact management in a contact center
#246DELEGATED ADMINISTRATION FOR REMOTE MANAGEMENT
#247Service configuration assurance
#248Network device management unit, network device management system and communication management unit
#249Usage of physical layer information in combination with signaling and media parameters
#250Method and system for automatically defining organizational data in unified messaging systems
#251Sharing status information across a plurality of communication networks
#252Cloud computing lifecycle management for N-tier applications
#253Methods and systems for accounting in an access gateway
#254Secure customer interface for web based data management
#255METHOD FOR ASSIGNING RESOURCE OF UNITED SYSTEM
#256Methods, systems and computer-readable media for dynamically recognizing and processing service order types in a network management system
#257WEB SERVICE CONTROL APPARATUS AND METHOD
#258Network management apparatus and method thereof
#259System, method and apparatus for automated ATM to ethernet provisioning
#260Systems and methods for real-time service assurance
#261Method and system for propagating statistics between federated contact center sites for use in event distribution
#262Defining an end-to-end path for a network service
#263Network performance management
#264MANAGEMENT SYSTEM FOR QUALITY OF SERVICE IN HOME NETWORK
#265System for the centralized storage of wireless customer information
#266METHOD AND APPARATUS FOR GENERATING STATISTICS ON INFORMATION TECHNOLOGY SERVICE MANAGEMENT PROBLEMS AMONG ASSETS
#267Hosted searching of private local area network information
#268Methods of providing digital data services including comparing predicted and measured levels of performance and related systems and computer program products
#269Method and system to manage services for multiple managed computer systems
#270Technology agnostic universally applicable data model for a telecommunication service provider architecture
#271Method and system for measuring network performance
#272Subscriber information management system and method for mobile communication service system
#273System and method for management of an automatic OLAP report broadcast system
#274Method for collecting user behavior during run-time in a mobile 3GPP IP-based multimedia subsystem (IMS)
#275System and method for passive information capture, cache and matching to facilitate uninterrupted transactions
#276SYSTEM AND METHOD FOR HARDWARE AND SOFTWARE MONITORING WITH INTEGRATED RESOURCE ACQUISITION
#277Data processing method for generating service interface descriptions
#278Methods, Systems, and Computer-Readable Media for Assisting in Troubleshooting
#279Systems, methods, and computer-readable media for providing information regarding communication systems
#280Network monitoring system
#281System and method of providing selected video content
#282Maintenance support for high priority customers
#283NETWORK SERVICE USAGE MANAGEMENT SYSTEMS AND METHODS
#284System and method for collecting and managing network performance information
#285Quality assured network service provision system compatible with a multi-domain network and service provision method and service broker device
#286Methods for linking performance and availability of information technology (IT) resources to customer satisfaction and reducing the number of support center calls
#287Account administration for hosted services
#288Deleted account handling for hosted services
#289Application verification for hosted services
#290Customer service management
#291Selective user monitoring in an online environment
#292System and method for changing network behavior based on presence information
#293Method for maintaining continuity of a multimedia session between media devices
#294Method and apparatus for providing service profile upgrades with minimal downtime
#295Systems and methods for controlling, monitoring, and using remote applications
#296Demand forecasting system for data center, demand forecasting method and recording medium with a demand forecasting program recorded thereon
#297Loader and provider configuration for remotely provided services
#298Methods, systems and computer-readable media for dynamically recognizing and processing service order types in a network management system
#299User support
#300High availability VoIP subsystem