Orem, Utah
United States
18
2018-08-09
The entities that hold a legal rights for patent applications filed by inventor Minert Brian Douglas:
Brian Douglas Minert from Orem, US has applied for patents for these inventions. The list has both pending applications and granted patents:
System and method for contact center augmented reality
#2 | 2017-06-08Contact center load forecasting
#3 | 2013-10-24Telephony systems using cloud computing for interconnecting businesses and customers
#4 | 2013-07-11Systems and methods of contact monitoring
#5 | 2013-05-23Systems and methods of parallel media communication in contact handling systems
#6 | 2013-05-23Systems and methods of introducing beneficial communication latency in contact handling systems
#7 | 2013-03-12Systems and methods of supervising contacts
#8 | 2012-04-26Restoration of a caller to a previous place in an on-hold queue
#9 | 2012-03-15PROVIDING WORK, TRAINING, AND INCENTIVES TO COMPANY REPRESENTATIVES IN CONTACT HANDLING SYSTEMS
#10 | 2012-02-23Multi-tiered media services using cloud computing for globally interconnecting business and customers
#11 | 2012-02-23Multi-tiered media services for globally interconnecting businesses and customers
#12 | 2011-07-21SYSTEMS AND METHODS FOR REDUNDANCY USING SNAPSHOTS AND CHECK POINTING IN CONTACT HANDLING SYSTEMS
#13 | 2009-04-09Contact handling systems including automated return contact response reminders
#14 | 2009-04-02Broad-based incremental training sessions for company representatives in contact handling systems
#15 | 2009-04-02Real-time performance based incentives for company representatives in contact handling systems
#16 | 2009-04-02Rapid deployment of training for company representatives in contact handling systems
#17 | 2009-04-02REAL-TIME ROUTING OF CUSTOMERS TO COMPANY REPRESENTATIVES IN CONTACT HANDLING SYSTEMS
#18 | 2009-04-02Providing work, training, and incentives to company representatives in contact handling systems
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