Batavia, Illinois
United States
10
2009-02-17
The entities that hold a legal rights for patent applications filed by inventor Sumner Roger A.:
Roger A. Sumner from Batavia, US has applied for patents for these inventions. The list has both pending applications and granted patents:
Method and apparatus for assigning priorities by applying dynamically-changeable business rules
#2 | 2008-12-02Best practices learning for agents in a communication system
#3 | 2008-01-10Method and apparatus for customer key routing
#4 | 2007-02-27Personality based matching of callers to agents in a communication system
#5 | 2006-12-19Third party coaching for agents in a communication system
#6 | 2006-11-16Enterprise-wide occupancy based routing
#7 | 2006-06-06Media translator for transaction processing system
#8 | 2006-03-02Method of collecting communication system information
#9 | 2006-02-02Peer to peer application processor
#10 | 2005-08-16Apparatus and method for providing caller-specific data to agent station and for automatically launching corresponding application
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