Chelmsford, Massachusetts
United States
46
2018-01-30
43
2018-01-30
These are the the leading inventors for applications assigned to Aspect Software, Inc.:
Aspect Software, Inc. based in Chelmsford, US has been assigned the rights to these inventions. The list includes both Pending Applications and Patent Grants:
Systems and methods in an electronic contact management system to estimate required staff levels for multi-skilled agents
#2 | 2014-01-16 ✅ Patent 9,055,140 granted on 2015-06-09Contact center queue priority management method and system
#3 | 2013-08-29 ✅ Patent 8,964,769 granted on 2015-02-24Networked computer telephony system driven by web-based applications
#4 | 2013-05-23 ✅ Patent 8,891,511 granted on 2014-11-18System and method for dynamic telephony resource allocation between premise and hosted facilities
#5 | 2013-04-09 ✅ Patent 8,416,943 granted on 2013-04-09System and method for distributing customer contacts
#6 | 2012-11-29 ✅ Patent 9,374,393 granted on 2016-06-21System and method for dynamic call-progress analysis and call processing
#7 | 2011-02-24 ✅ Patent 9,304,826 granted on 2016-04-05System and method for improved dynamic allocation of application resources
#8 | 2011-02-24 ✅ Patent 9,172,803 granted on 2015-10-27System and method for integrating runtime usage statistics with developing environment
#9 | 2010-10-14 ✅ Patent 8,520,834 granted on 2013-08-27Method of displaying complex relationships
#10 | 2010-09-16 ✅ Patent 8,560,649 granted on 2013-10-15Virtual appliance automation tool
#11 | 2010-05-06 ✅ Patent 8,437,462 granted on 2013-05-07Synchronization of multiple target system data
#12 | 2010-04-08 ✅ Patent 8,533,234 granted on 2013-09-10Custom data display
#13 | 2010-01-07VOICE OVER IP ADAPTER
#14 | 2009-12-24 ✅ Patent 8,520,831 granted on 2013-08-27Method of unifying control of contact center system
#15 | 2009-11-26 ✅ Patent 8,718,264 granted on 2014-05-06Automated agent availability detection
#16 | 2009-11-05 ✅ Patent 9,213,699 granted on 2015-12-15Super-object in administering system
#17 | 2009-11-05 ✅ Patent 8,693,670 granted on 2014-04-08Synchronization of data within an ACD system
#18 | 2009-09-10 ✅ Patent 8,418,232 granted on 2013-04-09Extensible permissions for administrative and target permissions
#19 | 2009-09-10 ✅ Patent 8,745,142 granted on 2014-06-03Method and system for publishing ACD specific data
#20 | 2009-08-20 ✅ Patent 9,454,596 granted on 2016-09-27Enterprise entity for use in a call center
#21 | 2009-07-23 ✅ Patent 8,588,396 granted on 2013-11-19Method for reporting activity of multi-appearance call-center agent
#22 | 2009-07-09CALL TRANSFER BETWEEN DIFFERING EQUIPMENT
#23 | 2009-06-18 ✅ Patent 8,522,332 granted on 2013-08-27Secure automatically configuring, self-authenticating administrative user without a password
#24 | 2009-05-21 ✅ Patent 9,088,659 granted on 2015-07-21Method and apparatus for provisioning contact handling resources in a contact center
#25 | 2009-04-30 ✅ Patent 7,925,002 granted on 2011-04-12Administering multiple target ACD systems
#26 | 2009-03-12ECHO CANCELLATION USING GAIN CONTROL
#27 | 2009-03-12 ✅ Patent 8,503,660 granted on 2013-08-06Unified command and control of a multiplicity of heterogeneous systems supporting call center functionality
#28 | 2008-09-04 ✅ Patent 8,483,383 granted on 2013-07-09Method of scheduling calls
#29 | 2008-08-14 ✅ Patent 9,214,001 granted on 2015-12-15Automatic contact center agent assistant
#30 | 2008-03-06 ✅ Patent 8,488,592 granted on 2013-07-16Unified session detail records
#31 | 2008-02-21 ✅ Patent 8,401,170 granted on 2013-03-19Method of using VOIP for callback from an ACD
#32 | 2008-02-07 ✅ Patent 8,797,888 granted on 2014-08-05VoIP quality bar and “toast” notifications
#33 | 2008-02-07 ✅ Patent 8,582,559 granted on 2013-11-12System and method for handling media streams
#34 | 2008-02-07 ✅ Patent 8,416,764 granted on 2013-04-09System and method for object registration in a VoIP environment
#35 | 2008-01-29 ✅ Patent 7,324,528 granted on 2008-01-29Remote access, emulation, and control of office equipment
#36 | 2007-12-20 ✅ Patent 8,498,402 granted on 2013-07-30Customer support using managed real-time communities
#37 | 2007-11-27 ✅ Patent 7,302,051 granted on 2007-11-27System and method for providing an automatic telephone call back from information provided at a data terminal
#38 | 2007-07-05 ✅ Patent 8,457,297 granted on 2013-06-04Distributing transactions among transaction processing systems
#39 | 2007-03-08 ✅ Patent 8,270,591 granted on 2012-09-18Multi-media contact channel in agent state control system and method for use in a contact center
#40 | 2006-11-16 ✅ Patent 8,358,774 granted on 2013-01-22Enterprise-wide occupancy based routing
#41 | 2006-07-20 ✅ Patent 8,400,948 granted on 2013-03-19Method and system for updating real-time data between intervals
#42 | 2006-07-06 ✅ Patent 8,667,052 granted on 2014-03-04Business rule web service
#43 | 2006-04-13 ✅ Patent 8,312,146 granted on 2012-11-13Methods and apparatus for enabling dynamic resource collaboration
#44 | 2006-02-16 ✅ Patent 8,634,537 granted on 2014-01-21Method of routing calls from a contact center
#45 | 2006-02-02 ✅ Patent 8,539,034 granted on 2013-09-17System and method for bulk data messaging
#46 | 2005-03-31 ✅ Patent 8,655,837 granted on 2014-02-18Data session notification means and method
Also check out Aspect Software, Inc.'s (Chelmsford, United States) applicant profile with 2 patent applications submitted.
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